Subway — Restaurant in Frederick

Worst experience we’ve had here… Usually it’s amazing and the employees are always so nice, we loved going here because the Walmart one isn’t that great and we’ve always had good service here. Recently though when I’ve tried to order I asked for extra cheese, extra egg. The girl asked if I wanted it toasted, I said no just warmed up please. Instead she put it in the toaster and ignored my requests and didn’t seem too friendly either. I didn’t want to make her feel bad for accidentally putting it in the toaster because mistakes happen, maybe she misheard me. It came out fine and not too crispy so I just shrugged it off. The manager or whoever the other employee came up front, she told the girl the egg wasn’t fully cooked and still cold. I told her I wanted it just warmed up anyways so if she could please just put it in the microwave, I told her I don’t think the other girl heard me when I said that and that’s okay. She then told me that next time just tell the girl to put the egg and cheese in the toaster and the bread in the microwave… which didn’t make sense. I’m supposed to tell her how she’s supposed to warm it up? Im supposed to tell her how to do her job? The whole time the other girl just didn’t seem too friendly.. the manager / other employee was nice besides the fact she told me I need to tell their employees how to do their job. The egg ended up making me feel sick and nauseous after and has been for the past couple of visits. Not sure that we will...

Back in April, my wife and I visited to get lunch. During my visit, I ordered a footlong BMT. I was originally charged for a 6-inch and the cashier mentioned he made a mistake and attempted to correct it. I assumed he would reverse the charge and re-charge me but for a full sub. Instead he charged me for a second 6-inch BMT. I was then told that they could not process a refund and I would have to come back when a manager was available. Why should I have to take time out of my day to come back so they could fix their mistake?

I attempted 2 times to submit a complaint through the Subway website and both times, I received a response from the owner, Sanjay Patel. The first time, all he did was apologize and made no attempt to correct the overcharge. The second time, he asked for more information about the transaction, which I provided. Both times, he did not respond to any of my responses or follow-ups.

Terrible service from the owner of a franchise. If you go here and a mistake happens, do not expect it to ever...

Never coming here again! Go to McDonald’s instead. I watched the sandwich guy open a brand new bag of brown (spoiled) lettuce and dump it into the lettuce bin. He ignored me as I told him not to put it on my sub. Then he put slices of tomato that had a black spot about the size of a dime on both of my subs. I threw out the food rather than get sick from it. The guy in front of me got a 6” sandwich on honey oat and after he left, I watched the sandwich guy smell the bread and throw the other half into the trash. I emailed subway corporate hoping to get my money back and the owner wouldn’t give me a refund of 12 bucks. The subway owner is responsible for 2 five star ratings so this place is rated too high. I would give this place a negative number of stars...