Chicken Express — Restaurant in Fredericksburg

During this time of uncertainty, there are 2 occupations that must keep our country running smoothly...these are anyone in the medical profession and our truck drivers. A good friend went to the Chicken Express in Fredericksburg, Texas and was denied service because he walked up to the drive through. He proceeded to point toward his 18 wheeler that was parked in close proximity to this establishment. They said it was their policy to not allow any walk ups to the window. Screw the policy’s right now!! These people need to eat!! When the dining rooms are shut down and these truckers can no longer go in and relax for a meal, their only other option is to walk up to the window. These dining rooms were shut down by the State if Texas, not the individual restaurants. I feel like all Chicken Express restaurants should change their policies during this difficult time in our country. If they refuse to do this, the general public should boycott every location until the ‘policy’ is changed temporarily. It is the corporate America that is the downfall during this state of distress. How does Chicken Express receive their food orders? Yep, by the same truckers that are refused service at their windows. I have to ask, where is the compassion in this particular location...do they not care about an individual and our country? I, for one, have never eaten at this place nor do I ever intend to!! Good food or bad food, this franchise needs to look into their hearts and realize that not everyone that walks up to their window is a bad person...they are just helping to keep our...

I typically have pretty good experiences at this Chicken Express location. However, last Sunday was a total disappointment. I went inside the store and ordered two 20-piece Express Tenders family meals, with extra rolls, and an extra family side (the total was over $90). It took a little while to get the order, but that was expected due to the amount of food being ordered. When it was ready, the cashier gave me two large bags with what appeared to be everything ordered, and I proceeded home (which is about 5 miles away). When I arrived at home (to 11 very-hungry family members) and removed the contents of the bags, we noticed that we didn’t have one of the family sides and no gravy which is supposed to come with the two family meals. So, I contact the store to let them know what happened, and they said they would give me the missing items if I come back to the store. So, after driving 5 miles back to the store, the cashier was prompt in giving me what was missing from my order – without an apology or any type of compensation for their mistake. That’s bad customer service! If I do order food from Chicken Express again in the future, I’ll have to demand that I watch them put every food item in the bags before leaving...

Yikes! Really bad experience today. I ordered tenders and wife ordered gizzards. I received what I would call three chicken nuggets and my wife received liver instead of gizzards. We chose to sit outside. I had to go back in and ask for missing items from our order and stood there 3 feet away from the woman with green highlights in her hair behind the counter facing me for at least a full minute before she put down her personal cell phone to help me. One of her coworkers walked by and even mentioned to her that she needed to assist me. AND they locked us out and started shutting down 45 minutes before their posted closing time. They literally looked me in they eye and chose to ignore us as we were standing outside the door. All I wanted was a drink refill and to let them know that we received the wrong item. No apology. Just said “yeah those are liver. They must have gotten mixed up.” Then she closed and...