Avir at Enchanted Rock — Local services in Fredericksburg

I know this is long, but if you are considering Windcrest for yourself or your family, I promise it’s worth reading: It was such an awful experience for my elderly father, and for our family. •Our dad was placed on hospice after a short time at Windcrest, and they called in Hill Country Hospice without offering any other options. When we decided our first choice would actually be Alamo hospice and chose to transfer care to Alamo, Windcrest denied them entry into the building, despite CMS guidelines stating all facilities should make reasonable accommodations for hospice staff. They advised that they would continue to allow Hill Country Hospice staff if we switched back, but not Alamo Hospice. We were then advised that the Windcrest doctor would be dropping care of my dad unless we switched back to Hill Country Hospice. After months of residing at Windcrest, the first time we heard from the actual Administrator (*see explanation below) was when he called the family pressuring us to switch back to Hill Country Hospice. We are aware the Windcrest doctor is also the Director at Hill Country Hospice, so the double-dipping seems to be the reason for this and it’s appalling that money is so blatantly first for this facility, before compassion and patient care. •They added HIV as a diagnosis to my dad’s records, which he did not have (we didn’t even know of this until the facility we transferred him to called to inform us. They were able to confirm that he did not have it). •We were also constantly getting calls that my dad had fallen. When I say constantly, I mean there was one morning we received a call letting us know he had already fallen twice that morning. The last time he fell at this facility they FINALLY sent him to the hospital for to determine injuries, and it was discovered that he had a small brain bleed and scans showed he was recovering from multiple previous injuries (broken wrist, broken ribs, etc). We transferred him out of Windcrest THAT DAY, and have yet to receive a call from the new facility about any falls. •When we transferred dad out, he told us some of the ill treatment he received and we were shocked. He said he hadn’t told us before for fear of retaliation by some staff. He hasn’t had a single complaint at the new facility and our hearts are broken at the fact that we allowed him to stay at Windcrest for so long. •Despite providing a notarized Power of Attorney document, they continued to list (and call) a POA contact person that was NOT on the document. My sister let them know a couple times that this needed to be addressed, but when the new facility called us about the records Windcrest had sent them, they let us know Windcrest STILL had the this other person listed as the POA. Other issues: •Lack of proper communication - my dad’s phone was lost, eye glasses missing, and clothing missing but we often would not find out until we came for a window visit. We noticed during our window visits that the clothing my dad was wearing was not his own. •Also, we spoke several times to a man that identified himself as the Administrator each time. However, when the actual Administrator contacted us prior to transferring my dad out, we discovered the other man was not, and had never been, Administrator. To this day, I have no idea who that man was. I’m sure I’m missing other important issues, but my family is taking steps to ensure Windcrest does not continue to skate under the radar and make horrendous errors in care and judgment. Until the day comes that they answer for what they’ve done, I will continue to do everything in my power to warn others...

I came in to Windcrest Rehab Center last Tues. after having hip surgery on Mon. My experience here has been the absolute BEST!! I've been in medical facilities before that have been less than adequate. I must say this one is MORE than adequate!! This is during COVID and they were more than ready to deal with that situation. The "helpers", which here includes everyone, from the administrator to the CNAs!! If you need something, whoever is available will be in to help!! Everyone is cheerful, sweet and so willing to help with whatever your need is!! And this includes the therapists as well! The PT, OT, PTAs and COTAs are the best! Very professional and knowledgeable!! The room is very pleasant, light and always clean!! And the food is not only edible, it's actually tasty!! It tastes like you would make for yourself at home!! The bed is the most comfortable institutional bed I have ever slept in!! I've always hated hospital beds, where the sheets don't stay put, it's too narrow, too high, too low, etc. This bed is perfect!! It's wider, sheets always stayed in place, I could raise not only the head and knees, but the bed itself to get it to the best height from the floor for me! The most unfortunate thing for me is that I do not live in this area! I actually live in WA state and just happened, fortunately for me to be here when I discovered that I needed a new hip. This has been such a wonderful experience that I'm sure if I ever need another new joint I will come to Fredericksburg, Texas to get it. The best joint replacement doctors and the best inpatient rehab are here!! So if you find that you could use a new joint and you happen to have an RV, come to Fredericksburg, TX to Hill Country Orthopedic Clinic and Windcrest Rehabilitation Center!! If you don't have an RV, you might just want to rent one!! They are...

We do not recommend this facility. Our dad did not receive the medical care or attention he needed and if we hadn't of pulled him out and taken him to the ER when we did, he would have died. He had a ruptured intestine and sepsis, that required emergency surgery and had been symptomatic for days. We asked nursing staff for help and intervention with very little. He had been there for 6 days with no medical attention from a doctor to evaluate his worsening condition. His situation could have been prevented with proper care and oversight. Instead he was left in his room to fend for himself or rely on family visits. He couldn't feed himself and staff just dropped off his meal trays without help. Lunch was corn dogs one day and hot dog with dried up potatoes the next. This place doesn't offer adequate medical care or management. We have experience with other rehab facilities mom and dad had used previously over the years and this was absolutely the worst. My wife works in nursing senior care and agrees this is the worst standard of care facility. Negligent. Now that he's recovering we will look for rehab elsewhere. Somewhere with adequate...