I recently visited Attilio's Pizzeria in Freehold, NJ, and overall, it was a decent experience. I ordered a meat lovers pizza to go, and while it wasn't the best pizza I've ever had, it was still tasty. The pizza had a generous amount of meat toppings, but the crust was a bit thicker and doughier than I prefer.
However, what really stood out to me was the poor customer service. When I arrived, there weren't many customers inside the restaurant, yet the staff seemed disinterested and not very welcoming. When I called ahead to place my order, the person who answered the phone sounded uninterested and didn't seem to want to help me.
As someone who values good customer service, this was disappointing. That being said, I do want to acknowledge that this was likely a one-off experience, as Attilio's Pizzeria is typically known for having good customer service. I would be willing to give them another chance in the future and hope that the service will be better.
One aspect of Attilio's Pizzeria that I did appreciate was the convenience of getting the pizza to go. The process was quick and easy, which is always a plus.
Overall, I would rate Attilio's Pizzeria 4 out of 5 stars. If the customer service had been better during my visit, it would have easily been a 5-star experience. Despite the poor service, the pizza was decent, and I would recommend giving it a try if you're...
Read moreCalled for 2 pies and the manager was not paying attention to my order as he was talking to someone else at same time so he goes $40 . I said ok im using my card to pay he goes ok im putting the order and get right back at you . So here I was waiting for the call to pay and half hr later this delivery boy came with my order I said I'm sorry I don't have cash im using the card and I've been waiting for your manager to call me back so he called the irresponsible manager and he asked to talk to me to tke card info and said $44.80 I said you told me $40 oh because I didn't know you using card ,so then I said if you were paying attention what I was telling you this confusing would be prevented, I paid ,and on top he asked aren't you add delivery charge? I said No you already included it in my order then I apologize to the kid for not having cash to give him but it was first and also last time I dealt with Atilios Pizza. No professionalism what so ever . And Pizzas were bread and sauce sprinkled cheese and taste of chicken , bad ,...
Read moreDuring non-covid times this pizza place has pretty good food. I went in there with my husband to pick up our food and we walked into a building filled with at least 7 customers waiting. The signs outside said no more than 4 customers in at a time. They weren't even monitoring this in fact they were calling more people in from outside. The person making pizza was not wearing a mask. In fact it was hanging around his neck as he made pizzas and other food, put them in and out of the oven etc. my husband clearly in scrubs after leaving work in an emergency room asked if he could please put his mask on. The man making the pizzas said, "are you kidding me?" Rolled his eyes at him, and then put it on. We asked him to cancel our order. I'm not being overly cautious I'm just asking him to follow the laws currently in place. There were 3 other customers outside that also left...
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