Mattress Firm Manalapan — Hotel in Manalapan Township

Actually I am a serious buyer. But I did not buy anything from this store because of the rude salesman.

He said "Good morning" when I stepped into the door. It seemed a little awkward since it was a little past 1:00 pm in the afternoon. He was sitting in the very back of the store, probably busy in watching his phone or something else. I tested a few mattress, and he did come around and offer his idea or opinion. He tried his best to drag me to the models in high, and higher price. When I ask how much for mattress I am interested in, he told me a price, and asked me "do you want to deliver on Monday or Tuesday?". I said I need time to make decision. It was the very moment he became very rude, he said: why you ask for price? It is so annoying, so annoying.... and some other words that I can not hear clearly since he turned his back and walked to his desk in the back of the room. I even heard he murmured something when he arrived his desk in the back of the room.

I think I am a normal customer, and a very mild person in my daily life. I don't understand why this salesman becomes so rude to his customer. What he lose is not only a potential customer, but many. I am also sharing my shopping stories in the social media It seems to me that he did not like his job as a salesman, or a salesman without professionalism at all. Either way, I feel sad for him, and I feel sad for the owner...

I am disgusted with Matress firm. I first purchased Sealy posturepedic and I was in agony.. they said there was no slipping on the sides.The bed dipped the first week and I had a king just for me and I weigh 165 lbs. What a bunch of baloney. I paid 3k for it. I had 3 months to either get my money back or go up in quality. So they told me Sealy Tempurpedic was the best. Exactly one year and 4300.00 later, I’m ready to throw it in the garbage!!! I’ve never experienced such complete body pain in my whole life. But seeing as I exchanged the first mattress; I’m stuck with this. I’m not keeping it. Matress firm is horrible. They show the minimum caring and agree with everything you say; and it’s always the BEST mattress according to them. I’m sleeping on a 900.00 couch in my living room from the now out of business Pier 1. And no more pain. The couch is made up of nothing but pieces of dense foam, and it puts the mattress to shame!! Stay away from their sales pitch and anything Tempurpedic. It’s nothing but BS. When it was Sleepys, they had a leather bed and a computer which picked out your perfect bed. You pay big now.. you...

We started our shopping process at the end of December and dealt with Matthew. He was informative, patient, and not pushy. We explained that we were looking at the Sleep Number also. He didn’t get all “salesy” with end of the year offers that might be lost, etc. We ended up purchasing a sleep number (we were replacing our second sleep number and had been sleeping on a sleep number for 20 years). The Sleep Number delivery experience was a disaster, and we haven’t slept well in over a week. We returned to Mattress Firm and Matthew remembered us. We explained what happened. No judgement. No bad mouthing of his competitor. He again displayed patience and helped us through our decision-making. He offered complimentary products (e.g., frame, pillows, protectors, warranties). We took some and didn’t take others. Again, no questions, no pressure. Financing was a breeze. Delivery will be in two days. We could not have asked for a better sales experience. Hopefully the delivery experience will be equal to the task and we will find peaceful rest on our...