Domino's Pizza — Restaurant in Freehold

Received unlawful and bad service. Wrote to Dominos Corp around 3/16/2022. No reply as of yet. Please see below. It's definitely ground for a legal action. I have few coupons from SaveArround coupon book that I had been purchasing for the last 10 or so years to support local High Schools. One of the coupons that the book has is from Domino’s (buy any, one or more toping large pizza, and get another free of equal or lesser value), and there’s no restriction whatsoever. Besides buying other stuff throughout the year from Domino’s, I had been using this coupon to buy one spatiality pizza (it has more than one topping) at the regular menu price and get another one for free as indicated. To make long story short with the limited messaging space, today 3/16/2022, at around 8:30pm, when I went to the Freehold, NJ store and presented the coupon (it’s only valid at Freehold, NJ store), I was told it was not valid for Specialty pizza - minding you that there’s nowhere in it or in the book, it mentions of any restriction other than the standard “can’t be used with any other coupons,” and I have been using it for over 10 years. Anyhow, an argument erupted – I, saying that I had used the coupon before and him emphasizing that it can’t be true, and we went back and forth several times. It that point, I asked him how long he’s been working at Domino’s? His answer was 11 years. Obviously frustrated, I replied to that “it can’t be. If you did, you’d know. I’d like to talk to the manager please.” To that his reply was “If that’s going to be your attitude, I’m not going to serve you. Please leave the store.” Why would I leave the store, was my question, and asked him again if I could talk to the manager? To that he replied because I said so, and I can because I’m the general manager. Nowhere in the argument there was and profanity from either one of us, nor there was any raise of voice beyond reasonable excitement. I left the store, but before I left, I asked what his name was? He replied “I don’t have to give you that,” and refused to give me his name. Chris was his name which I found out from a driver outside. If someone please call me from Dominos HQ, we can talk and clarify more. I’m not looking to get free pizza or bunch of coupons from Domino’s, but what I’m looking for is an apology – in front of all the staff that he had at the time. An apology for the undignified behavior that absolutely wasn’t called for, is far more important to me than free handouts. Hopefully you and I can resolve this issue rationally, and farther escalation wouldn’t be necessary. More so than anything, in late 80’s I worked for domino’s and put myself thru college, and had never witnessed anything like this. Never then, or now, till yesterday. I'll also post this in Instagram, Facebook...

Called (11/23/21 time 1920 ) if the calls been recorded this detail is for corporate authorities only for this location The gentleman who answered the call was not in a mood to take the order and was given annoyed answers shows he does not care. Well anyhow asked if any deal going on or available he simply said it’s only online. Well I still ordered veggie pizza which was 15+ then I asked for simple request if you can please make it pan pizza he said two dollars extra moved on I added 1 soda so total comes out with delivery charges 25+ I gave him the known hotel name n room # which was close by the his location but he was consistently asking me for the address well I googled the location and provide the info. In the end I asked him his name in reply he said you don’t need to know about it why he’s so upset n talking to me like this disrespectfully he hang up the phone saying I’m not taking your order tonight G-night (well in order to say good night he made my G-night bad n hungry) Well just want to share my story about the awesome insulting hospitality in freehold NJ from Domino’s Pizza my suggestion to a domino corporate office please stop spending money on fake attractive advertisement about the customer service and products please Hire someone who can educate your direct or indirect employees or franchisee so they can respect your...

I always order delivery from this location and I am never disappointed, this Domino's always treats you right. Their delivery employees are always polite, punctual, and kind, the food always arrives hot and delicious and they never get your order incorrect. I decided to write this review because I ordered today and the delivery was a little later than I usually expect, it wasn't a big deal especially because the weather is bad but they still e-mailed me a coupon as an apology for the very slight delay. Another time I placed a delivery around 9:55 PM, not realizing that they stop delivering at 10 PM, still they carried out my order and delivered my food to me despite my order obviously being inconsiderate to their delivery driver. The Freehold Domino's is the only food establishment to ever make me feel truly appreciated as a customer and I'll be a loyal customer to them...