Dairy Queen (Treat) — Restaurant in Fremont

I would not recommend this establishment.

On July 26, 2025, I placed an order for two ice cream cakes with a scheduled pick-up date of August 8, 2025, noting that the indicated lead time on their website was three days. On August 3, 2025, I called to request a modification to one of the cakes. I was informed that the cakes had already been prepared and that no changes could be made. When I asked why the cakes were made six days in advance, I did not receive a clear explanation. The representative repeatedly stated that the cakes were made "yesterday," referring to the day before I called.

Following this, I contacted the 1-800 customer service number listed on the Dairy Queen website. I was informed that each location is independently operated with its own policies, procedures, and rules. They recorded my complaint and asked to have a manager contact me.

While I was having dinner with my father and uncle, whose birthdays were being celebrated, I received four missed calls from the store. I declined these calls out of courtesy, as I was dining with family and believed it was inappropriate to be on the phone during dinner. Despite this, the calls continued, and when I returned home, I answered a subsequent call, which was immediately disconnected.

I then spoke with a representative named Jacey (spelling uncertain), who was not the manager. She explained that the cakes were prepared six days in advance because their usual cake decorator was unavailable. I inquired about the relevance of this to my order being made so early. Jacey then stated that the cakes were made six days in advance because they lacked time to produce them closer to the event date but offered to remake the cakes with my requested modifications. I asked how they would have time to remake the cakes if they couldn’t produce them closer to the event, and she was heard laughing. I asked if anything was humorous, and she denied this, offering an apology.

I also inquired if she was the manager, to which she confirmed she was not. I requested a call from the manager, and she agreed to escalate the issue. After asking me to hold on, she returned multiple times, each time requesting I remain on the line. When I declined to continue holding, the call was terminated.

Subsequently, I received a call from the manager, whose accent made communication difficult. I asked if it was standard practice for staff to laugh at customers. I expressed my dissatisfaction with their treatment and policies, stating I no longer wanted the cakes and would not be picking them up. The manager attempted to interrupt as I spoke, but I ended the call out of frustration.

This entire experience has been a disgrace—abrupt, disrespectful, unprofessional, and absolutely...

I was skeptical when I found out the old owner decided to leave Dairy Queen into someone else’s hands. To the point where I stopped going there for well over a year. Just recently I’ve had a kick on chocolate Oreo shakes. The current manager they have Mahi has gone above and beyond a couple time to make sure I got my chocolate Oreo shake even when they were out of chocolate ice cream. She made it happen. The staff is friendly and are eager to make sure they get you order right to the T. The manager is not afraid to get her hands and clothes dirty. She’s made shakes and cokes and had ice cream all over her and she smiles and...

Horrible service, appears to be new owners. None of them smiled or even acted like they cared you were there

Got my blizzard, it was WARM and dripping before I even got it. It's obvious why they didn't flip this one because it would have poured out... I seen them flip the previous customers.

Will not come back here again, instead I'll go to the one on East Side of Fremont!!!

EDIT: Still crappy service 2 years later... See attached photo... Max from DQ simply doesn't care and I've seen what he would hand out to customers. 2nd Chance given... Won't make that...