This is the first time I have ever written a negative review anywhere, but this experience was just way too much.
I ordered 2 plates of vada and waited 35 minutes without getting my order. I had to leave due to time constraints, and they did not provide a refund.
The most frustrating part: I kept asking about my order, and every time they said “2 minutes” and kept wasting my time. If they couldn’t handle the rush, they could have just been honest and canceled the order right away. Instead, they strung me along. I asked multiple times, can you please cancel my order if not already ready.
When I finally had no choice but to leave, they didn’t care at all. No apology, no refund, nothing. Just happy to let a paying customer walk away empty-handed.
No matter how good the food might be, it doesn’t matter if you don’t know how to treat people. Dining out is not just about food, it is about the experience. And this was the worst customer experience I...
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