Fortune Cookie Chinese Food — Restaurant in Fremont

It wasn’t first time ordering here and Yelp showed good reviews especially for their walnut shrimp and house fried rice special. They are located walking distance from me so I decided to give them a try. I called to place the order before picking up and had a couple of questions about the meals and how they come etc. again I have never been here I’m going off the information I can find on Yelp. I’m not sure who I spoke to but they said “ it should not take you 5 minutes to place an order” then -click- they hung up on my face. That should have been my sign not to pick up my order but I walked several blocks to pick up the most foul Chinese food I’ve had in recent years. The shrimp was far from fresh, it tasted and smelled fishy. The house rice also had the shrimp in it so it made it hard to eat because that also smelled and tasted fishy. The beef in the rice was decent but please save your money. I had to throw away $30+ worth of food. I would rather find a Panda Express.

On a lighter note the boba shop this is connected to is so cute and the drinks are so good. I’d highly recommend them.

I gave them two stars for the tea shop, I discovered it because...

UNPROFESSIONAL!!!! Worst customer service ever. The lady that answers the phone is so rude. She kept saying bye and hanging up before I can even finish my order/question. This isn't the first time I've experienced bad customer service with them. I was paying with card and she didn't even let me finish giving the info, hung up, called again and rudely said I don't have time for this, your card got declined bye don't call again. I Never ever experienced this treatment from a professional work environment. she should be working in the kitchen with all that attitude. Or even mopping floors. I wouldn't be surprised if they're meat wasnt real beef. If there was an option to give negative stars, I'd say -3. I'm pretty sure many can agree that customer service is a big part of any store/restaurant being that your in business because us CUSTOMERS . This is not China we are in CALIFORNIA go back to China with all...

Everything tasted good except for the Pot Sticker and Chicken Chow Mein. First, the potsticker skin was very thick. Good Potstickers I have had are thin & light skin. Maybe someone from the restaurant was being trained. As for the Chicken Chow Mein, I requested more veggies due to the last time I had eaten their Chow Mein. (I may have seen one or two pieces in the dish). However, I barely got a 3 slices of veggie a green leafy veggie. That's it! The chicken tasted strange. A good Chow Mein I have eaten from other Chinese restaurants included lots of veggies of carrots, onions, boy choy, & cabbage and w/ whatever meat I had chosen (chicken, pork, or shrimp). My favorite chinese restaurants have gone out of business 😣. They were all so authentic and delicious! So, I'm still looking for a good...