Mr. Sun Tea Fremont — Restaurant in Fremont

Typically don't write reviews and in particular a review that is less than 5 stars.

I treated my wife and friends out to boba today and ended up getting three drinks.

Was ecstatic to hear that they make their own boba and offer various types!

Strawberry Cheese Milk Foam w/ Oolong Tea + strawberry boba

Grapefruit Mojito Green Tea + rainbow boba Mr. Sun Special + Strawberry Boba

To start off I was fairly disappointed with their boba. I've had house made boba many times before from various boba tea shops. However this one was harder and bloated. It seems that they've been letting this boba sit around for more than the suggested length of time.

Not the chewy and bouncy texture that I'm used to in a normal tea shop, not to mention a shop that claims to make their boba. Mr. Sun also claims to be the inventor of tea.

Strawberry Cheese drink was decent.

Mr. Sun Special was decent.

Grapefruit Mojito Green Tea. Was the most horrific drink I've ever tasted in my entire life. It tasted like... a hint of Grapefruit and a whole lot of Po Chai.

I'm a grapefruit lover. Omomo in particular is my favorite boba tea shop that displays a fantastic drink of the grapefruit variety This however, was quite the opposite. If you had covid and lost all of your taste buds, this was the drink that would break that curse. The horrific and bitter taste of this drink will make you regret getting your taste buds back.

Anyways, I'm not usually one to complain. Don't like it? Just toss it… Don’t come back… Not everyone’s going to be able to please everyone’s palate. But this one was the exception…

My friend was insistent on bringing it back to swap out for a new drink. We had taken 2 sips out of the drink before we called it quits.

My friend ended up taking the drink back to the gentleman to say that it tastes terrible and was hoping to trade for something else.

Gentleman then asked us what else would he like, my friend proceeded to state anything else is fine. Then the gentleman informs us that it will be an additional $6+. Tells us that he'll have to charge us for a new drink.

My friend tells him that it's okay we don't want a new drink. Gentleman then proceeds to offer to throw away our Grapefruit Mojito, which is honestly great because it saved us the effort of throwing it away ourselves.

At the end of the day, it wasn't the horrible drink. It the absence in customer service. Honestly a sincere apology and a short explanation of the company policy would've been fine.

You'd think with the amount of available boba shops within the area, the shop would hold top notch drinks and customer service to be able to compete and stay alive in the industry. But nope, not within their company motto.

I hope they will come to a realization that in a moment's notice in how they react to a problem can cause them to lose plenty of business in the near future.

Will never come back. Will never recommend. Will never suggest...

I'm pretty picky about my boba and have a couple of favorite places already, even if some of them require a drive. A friend recommended this place so I walked in with both high standards and a healthy amount of skepticism. But he was right. The tea is very good and the boba is outstanding. In at least my top three for boba. We also tried the salted caramel pudding, which had an interesting almost-coffee taste, and the green tea passion fruit with coconut jelly. They were both good. They also let me sample the boba before trying. Their standard daily flavors are brown sugar, mango, and strawberry and I wasn't sure if I would like the fruit flavors but they were fantastic. One of their milk teas is called Rainbow Milk Tea, which is just their standard black milk tea with all three flavors of boba. I suspect that will be my new go-to drink. Staff was mostly friendly and, when asked, helpful in descriptions and suggestions. In the first five days since discovering the place, we've been three times. Highly recommend for boba...

Ordered around 8pm yesterday and the worker told us they had no more strawberry or brown sugar boba. So we ordered mango boba drinks instead and after about 10mins they told us they no longer had mango boba either.

So we asked for a refund which then took another 5mins of them calling their manager trying to figure it out.

I don’t know why they didn’t check if they had enough mango boba to fulfill orders, like they should have known they were going to run out and should have communicated that. They wasted our time, and the other customers who seemed like they have been waiting for a while. They also failed to tell people coming in and putting orders, that they did not have boba.

I felt bad that the two workers had to manage on their own. But they could have done a way better job of communicating. Overall, I think it is a management issue because we came in today and my mango drink was basically just milk, gross stringy mango bits, and poor quality boba.

Unfortunately, no longer...