Panda Express — Restaurant in Fremont

I would like to start off with saying that this place gets no stars, I ordered my food through Ubereats to be delivered around 8pm. They are open until 10:30pm so I didn’t order right before closing. My Uber driver arrived at the location and was greeted by a very rude and unprofessional employee named Leo who proceeded to tell the Uber driver that they didn’t have any food and then walked off . The driver confronted him as he was trying to get me my food which at this point was already an hour late. The employee Leo told the driver and myself to F off and cancel my order. I was on the phone with my driver trying to resolve the issue and was denied that by Leo. I was told to F off multiple times before a manager came and tried to calm the situation then proceeding to us that they only had brown rice and Teriyaki chicken available. How does a restaurant only have two items available two hours before they close and second why did they confirmed that they had my items in stock when I ordered in the first place. I personally went around the out of stock items on the app and picked things they claimed were available. As someone that is a manager in retail sales this is absolutely the worst customer service I have received as a consumer. If I had it my way Leo should lose his job as the behavior and language he used on a paying customer is very unacceptable. I recommend that no one goes to this location. You will only face verbal abuse and disappointment. I would recommend the Panda Express location off of Osgood rd in Fremont. That was the location I normally ordered from but lost the ability to when I moved. This was a very...

I ate lunch here one afternoon and was disappointed in my experience. The serving staff did not pay attention to my order and messed it up. The cashier was slow in getting to my order.

When I went to the self-service area for napkins, a straw, and fork, there was an employee chatting on his cell phone and was in my way. He did not seem to notice my presence until he picked a fork up off the counter and started to put it in the fork container. I was so appalled that he would do that for sanitary reasons that I gasped aloud. He turned to face me and I immediately told him "don't do that!" He dropped the fork, then resumed his conversation.

I found a table and sat down, but the table was filthy!

As I sat there eating, I noticed another employee come from behind the counter and also stand in front of the self-service area and begin chatting on her cell phone. Is that the official break area?! She eventually moved her conversation outside, and she was still there, on her phone, when I left.

A few minutes later another staff member sat at a recently vacated table and also begin talking on her cell phone. This was a very busy part of the day, and some customers were unable to find a place to sit. One customer stood in front of that employee and just stared at her, but it did not phase her and she remained at the table.

With inattentive staff, slow moving staff, dirty tables, and staff standing around blocking customers from doing what they needed to eat their lunches, it was very clear to me that employees spend more time on their phones than actually working.

Not a place a care...

Amazing professional team service and efficiency under crew chief (assistant manager) Iyali. Creative solutions on the fly maintaining line flow under the busiest conditions. Clean, friendly, upbeat environment. Out of curiosity looking over some of the other reviews I decided to add a bit about the food itself, which is consistent and tasty without excessive oil. Not to bash the local single location family restaurant, but raw food quality at Panda Express uncommonly high. Due to scale and founder intent food be healthy there is no canned nor grisly meat, and fresh vegetables appear throughout menu items. Hard to believe the reviews by folks who did not ask for sauce packets not speak up and provide staff the opportunity to serve up a fresher item. Also tuff to imagine the thought process of reviews complaining the food is too popular (good) such that there is a line of people all equally enamored...