Marshalls — Local services in Fremont

We bought chairs from Marshall's Fremont Hub, and one literally broke into 4 pieces while my 11-year old was sitting on it. Thankfully, he only had minor pain but it was a pretty alarming moment that could have been avoided with better quality product. They market their furniture as quality brands for less, yet they only guarantee it to work for 30 days. That is just false advertising. How can you call a chair quality when you can not even guarantee it can withstand everyday use beyond 30 days!?!? Even Ikea store that is known for cheap, modern and affordable furniture gurantee their product quality for more than 30 days .... in fact, 10 years!

I was really compelled to go to the store to address the quality of the chairs as my child just got hurt. I was hoping the 30 day return policy on these chairs which costs well over $200 has an exception for craftmanship issue. Instead, I encountered their manager with a not so pleasant attitude. Not only did she not offer support, she did not do her due diligence of inspecting the ripped welded joints on the metal frame of the broken chair or even looked or compared it to the chairs that has not broken yet. She had the audacity to quickly accuse my child of "rocking back and forth on the chair", implying he was to blame for its failure (which by the way did not happen). I was shocked! This kind of response is not only unprofessional but insensitive as well as a child just got hurt with your product.

The quality of the chair is definitely a disppointment. We did not expect it to last a lifetime but it needs to stand up to everyday use at least well over a year, clearly, we were wrong. The customer service is also shokingly very poor. Almost bullying a child into admission for something they did not do. Moreover, when I inquired about the specifics of their return policy on quality issues like in this case, the manager's communication was unclear. It was difficult to determine whether the policy was strictly 30 days or if there was some discretion for returns beyond that timeframe. Instead of providing clarifications of a previously mentioned exception clause because she is "the manager", she seemed evasive, which only added to my frustration.

Overall, I can not recommend Marshall's Fremont based on this experience. The combination of poor product quality, an inadequate return policy, and insensitive & unprofessional customer service coming from their manager is simply unacceptable. Save yourself the trouble and look for a more...

Honestly, if I could rate this Marshalls’ location a zero I would, but unfortunately I have to give it at least one star. This afternoon during a day of shopping I noticed two women in leadership roles/management on the showroom floor discussing the plans for this location. Every-time customers walked by the two women in leadership roles for Marshalls, they would enthusiastically greet customers with a hello and welcome them. However, I noticed that every time I walk by, or if I was in their personal radius, I was never acknowledged. It became blatantly apparent that they would only acknowledge people who were not of black/African-American descent. I was so close to them that I could hear Lori L., who appeared to be a visiting manager, ask the other woman in Marshalls leadership about her upcoming vacation to Las Vegas. I continued to look at clothes on a rack with intent to purchase, I politely said, “excuse me”because they were obstructing the walkway for me to continue to look at clothes, at that time, Lori L. , looked at me as if I was interrupting her conversation and barely moved initially, but the other manager moved and said a forced “hello”. Once they moved over to the adjacent rack to where I was standing, another woman of Caucasian descent walked to the rack, and they both eagerly greeted the customer; which was such a contrast to my treatment. At that moment, I decided to abort my plans and to discontinue any further desire to shop at Marshalls. So I left. Management is not doing me a favor by greeting me, however it would a great reflection of the corporation’s core values to feel that all customers are valued and treated in the same regards and respect. This occurred on...

I didn't go to this store for a lil while as I had been chased by an Asian employee and I wasn't happy about it. But before Black Friday this year, I couldn't help but take a look if there was something new. The manager saw me immediately and the way she looked at me made me check myself if I accidentally grew a pair of new arms or perhaps I had two heads. When I reached the counter, a cashier lady who looked familiar picked the phone and talked to someone who wasn't visible (perhaps a security person behind the camera): guess who's at Marshalls today. She processed my order and gave me the receipt with no bye or thank you. It appears that I'm under surveillance either because I had written a review previously or I'm suspected to be some shop lifter of some sort. I know this might sound like paranoia, but if you take a closer look you'll find that this store has become kinda creepy. I know they have had a series of shoplifting (I saw a few myself), and as a result everyone (especially the familiar faces like myself who have been shopping here for the last 20 years) is now a suspect. I dunno if this place needs new management or just some...