Starbucks — Restaurant in Fremont

Let me start by saying that Starbucks has some of the greatest costumer service I've ever experienced. This location is exempt from that.

I came in on October 12, 2018 and ordered 2 Americanos and a Pumpkin Spice Latte. I didn't have my phone, so I was unable to load my Starbucks card through the app. I asked the gentleman taking my order to please load my Starbucks card with the total. He looked at me as if I were from another planet and asked me how much I wanted to load the card with. I kindly replied, "With the total", thinking he might've not heard me the first time, to which he replied with an attitude "OK, but how much?" I looked at the total which read $11.05 and told him "I would like to load the card with the total which is $11.05" He replied, "No one ever asks that" and the total changed from $11 to $22. I looked at him confused and asked, "Why $22?" and he replied, "That's what you asked for".

At this point I asked him to please have someone with a better understanding of how Starbucks cards work come and help me, but before I could finish a younger woman in glasses impatiently, and rudely told me to move to a different register and they both proceeded to talk about me as if I were an idiot! "She doesn't know what she's talking about" he said in a snarky manner, and she replied, "I know". Right in front of me they did this. She then proceeded to tell me my total was actually going to be $12.05 not $11.05 and not $22. The line was almost out the door, and I already felt horrible for wasting the other costumers' time, so I simply said thank you and went to wait for my coffee.

I waited 10 minutes for my Latte then 5 minutes for the first Americano and then another 5 minutes for the 2nd Americano. But that's expected, it's Friday morning and it's Starbucks. What doesn't help is that everyone in that store looks and acts like they don't want to be there. Service is very slow as a result.

The Americanos tasted like bean water so my mom asked if she could please remake the two coffees as they seemed watered down. The woman making the coffees didn't even acknowledge hearing her, but about 5 minutes later she gave us one new Americano. It tasted the same. We asked if she could remake it one more time, (trust me we were embarrassed for having to ask) She then told us the machine wasn't even working, so we asked for a refund and she told us we'd have to go back and...

TERRIBLY RUDE BARISTA. Looking at other reviews, it seems it is “normal” for the baristas in this store to get the orders wrong and still have the audacity to be rude instead of be apologetic.

I was given a grande when I ordered trenta on my drink. When I told that at the pick up counter, I was “ordered” to go to the cashier and tell them myself even though the cashier was 3 ft away from him.

They punched my order again and I paid the owed amount and they proceeded to change my order. I saw that they just added more ice to the cup and poured the grande which made the trenta cup full so I asked to make it less ice.

That is when the cashier who got my order wrong (blond, short girl) butted in and said “next time, tell everything you want in your order at the cashier”.

I wasn’t going to make a big deal out of them getting my order wrong even though it’s added to my wait time because I thought we all make mistakes anyway but her rudeness made me think otherwise so I answered her back and told her “next time, get my order right”.

Your baristas in Starbucks at Boscell Rd need to learn customer service. I have been to other Starbucks where baristas are genuinely nice and doesn’t show that they hate their job. It sucks that this is the closest Starbucks to my work and I have to start my mornings dealing with...

Where do I even begin? First, I must mention that this Starbucks is one of the worst locations I have encountered. The issue is not the attitude of the staff; rather, it appears they sometimes struggle with preparing the beverages correctly. For example, when I order a caramel macchiato, I often receive a drink that tastes predominantly of milk. Additionally, many of their specialty beverages can taste similar to steamed milk—if I wanted plain steamed milk, I would have ordered it separately. The organization involved in making drinks can also be somewhat disorganized—mobile orders frequently take longer than the estimated wait times, and I have experienced waits of 15-30 minutes after placing a mobile order. Occasionally, it’s only about 5-10 minutes if I’m fortunate. The drive-thru tends to be the fastest option, but unfortunately, the coffee there is often average at best. Overall, the service staff are friendly but tend to be slow and sometimes lack consistency in coffee preparation. Today, I was so disappointed with my drink that I ended up discarding it. This experience has led me to avoid this Starbucks location altogether. I now prefer to visit Peet’s Coffee, as they consistently produce...