El Premio Mayor — Restaurant in Fresno

My girlfriend said they have the best burritos so I went over to give them a try during the lunch hour. The line was reasonable but long so I was excited to try them out. I couldn't tell if they do cash and card but I took cash to be safe. I saw a lot of tortas coming out!! I almost changed what I went for but stuck to trying the burrito.

They are quick and lively which is nice. The cashier was nice and helpful. Ordering process is smooth and I did takeout. When I got home I dug into my order. I ordered 2 asada burritos one with veggies one without and 2 asada tacos with extra lemon. They were spot on with my order. Woo-hoo!! Okay now the order...

The asada tacos are just okay for me. I know they have won the taco throw down in the past and go back and forth with La Elegante for best tacos in Fresno so I give them much respect! They are Fresno legends but i am not a fan. On to my issue and why I won't be back...

The tacos were okay. Just average for me (I'm an asada taco self-professed connoisseur). The burrito is what I went for. They grill the burrito shell which is perfect! The lettuce and tomatoes don't warm up so you still get the veggies taste. I don't think the veggies do anything for the burrito. You could easily do a regular burrito no veggies (add sour cream) and get more flavor imo.

The Meat!! Here is where I won't be back. I bit into some strange things from the grill THROUGHOUT my burrito. Both burritos. I finally took a video of it because I couldn't believe my entire burrito was riddled with...burnt grill. I called to advise the manager to tell the cooks that they need to be cautious not to serve burnt grill matter and pass it off as meat because someone could get sick. They offered me to come get a refund (which i should have spending $30 bucks on 2 tacos and 2 burritos with bad meat) but because I do understand small business said no just tell the cooks to be cautious with orders.

What I didn't like was the response I got. I wasn't asking for a refund I just wanted the cooks to be safe and cautious with people's food. The line was too long for this to be the norm but for some reason mine was awful. I was polite and smiled the entire time. They served several orders that came in after mine but my order eventually came out as I patiently waited and BAM it was a total disaster. I am sharing the video as I would want to know and that's why I do lengthy reviews. I will not be back nor can...

It's one of those type of places that doesn't look too appealing from the outside since it's pretty well hidden, but the food is surprisingly good. Not a good idea to come during lunch though, I ordered 6 tacos but waited about 25 minutes for a "to go" order. The tacos were not too greasy and the adobada had good flavor. I'll definitely come back. UPDATE 5/10/17 I indeed did come back today but it wasn't a pleasant experience. On my previous review I did mention the long wait time was a negative about this place. Today, they switched my order with a larger order that came 2 orders after mine. I feel that when they realized their mistake, they rushed my order, so today the tacos didn't taste as good as I remembered from my first visit. When they realized their mistake, all they did was talk among themselves, and no one apologized/offered a discount/free x for the mixup and extra wait time. This visit took 30 minutes. I won't be recommending this...

I took my daughter to get some tacos. Our order was 12 de asada and 5 de tripas. I waited in the car while she got the order. She was given 1 torta and 3 tacos. I know she should have checked, but she didn't, so when we got home I realized it was not our order. I called them as I drove back, the woman said bring the order back. I get there and without any words she takes the food from us and hands us our order. Absolute lack of customer service, no apology, no effort to make things right for having me drive back again. These people were very unprofessional the guy even came to the counter and said we had number 13 and he had called 63, I said no we had 63 and showed him our ticket. He just walked away without a word. They do not care about their customers, and they try to blame us when it's...