Lucy's Lounge — Restaurant in Fresno

First time coming here to see a band I heard about. About 5pm for dinner and music. Mama Mia is tied into the lounge so I treated my parents to the venue. I understand the night scene around tower district and the time frame 5pm - 8pm seemed safe enough. The female bartender was nice when I asked if food was ordered on Mama Mia side, she said yes in their side. I got 4 beers and waited for our food. Our food was delivered and my mother asked for 2 waters. This was a Mama Mia server and obviously she forgot. My mom needed water and I approached the bar looking for a water jug and cups that some Bars have. I asked the male bartender for 2 waters for food service and he replied “she’s the bartender” and pointed at the female bartender. I said it’s mainly water for my parents sitting there. He disregarded me and I stood there for a min waiting for the female bartender. A female at the bar asked for a water and seen as how I was right there as well, he placed a water in front of me as well. He didn’t say a word or look at me. He walked by and I asked him if that was for me. He said yes. The female bartender got 3 more ready and I asked her how are we supposed to get water if we are eating? The music was load and it was obvious they didn’t want to serve water. The guy bartender asked me why I was being hostel and I said “hostel” “over water” the female said everyone needs to calm down, I again said “over water” she said I had to leave and I was asked by Bobby Salazar staff to leave. Even they said they were sorry and they don’t have anything to do with this side other than to get trouble out and we did not look like trouble. The Bobby Salazar manager felt bad as my mom was emotional because she just wanted water to take a pill and then eat her food. Mind you this is 6pm and not the night scene. Having the entire party leave didn’t make sense to me. I asked if my parents could at least finish their food and they said the bartender wants you out.

I do believe both bartenders were in the wrong and handled the situation inappropriately. The male bartender had some bad attitude from the beginning. I get that the night scene gets rough and dealing with some disgruntled people gets stressful. This absolutely shouldn’t have resulted in getting everyone removed. I went next door to Bobby’s and spoke with the manager, he was understanding and acknowledged a key element of the situation. The male bartender initially refused to serve water and that could have prevented the situation from ever happening. I’ve always had good times at Bobby’s and great food from Mama Mia’s. The bartenders service tonight at Lucy’s Lounge at 6pm was sad. I could have just waited for my parents and walked around but they kicked out people almost in their 70’s for absolutely nothing.

I do believe this could be an isolated incident and I’ll update the review in the future. Attention in this matter is deserved by the owner.

Update to restaurants reply Since the reply was definitely not the owner and someone that doesn’t have a dime invested in the business, it was condescending and had no value. I could have just put terrible service and you would have disregarded, deflected, and continued to make the business look bad but I tried to explain. I was upset when the male bartender dismissed the request for water. We knew there wasn’t a cocktail server and the water was ordered at the bar and gladly taken to the table. This “book” may help people avoid asking for water and save the bartender the stress. Respect to Mama Mia and Bobby SALAZAR’s staff but…. Was and based on your reply, is still is lacking in service.

There’s plenty of good reviews but the ones that were critical received the same rude reply’s . Even constructive criticism is even dismissed. I look forward to coming back, I’ll just bring my...

Up until last Friday night, I've always had a positive experience here. Me and a group of 3 friends came to support a local band playing at the bar. I bought a few drinks and so did one of the other girls, the other friend was the DD and another har taken an allergy pill (should have been irrelevant). Multiple times a worker there came up to ask if my friends were going to buy a drink. So I went to buy sodas for the other two. Apparently he told them they could not sit at a table unless we all bought drinks. I came back and asked what was going on and he said it was a rule everyone had to buy a drink to sit. I asked to clarify if it has to be an alcoholic drink and he said yes. I asked where is this rule posted, and the worker, Franky replied very condescendingly, to Google it that every bar has a two drink minimum to stay for hours, etc. I find it ridiculous that ppl cannot come to sit and support a band without everyone drinking alcohol. My friends stood the rest of the time the band played. Even if that is a rule, he would have explained it better. Franky needs to work on his customer service skills. I don't agree that every single person in the group should be forced to buy alcohol just to sit and support a band at a bar. He had already asked them to not sit at the bar earlier that night, understandably, but the tables...makes Lucy's seem like they're employees are nagging and penny pinching to force everyone to...

Opened less than a year ago, the bar has a nice ambiance and really good service. I found the variety of drinks quite substantial, and the server said that they change the menu regularly. While on the outside it does not look like a lounge, inside the bar area offers neat lighting, something that you would see in classy bars. The main dining area is dimly lit and appears to be a great venue for a date. Instead of a blasting bar music, this place plays jazz at a lower volume and apparently has live music six days a week in the evenings. Nice touch!

Drinks are not cheap, but are quite delicious. They have a variety of martini cocktails and several kinds of Old Fashioned, which I found quite interesting. I felt that the drinks were overall on a sweeter side though, so next time I think I might go with something with less sugar/jam etc.

One thing to note is that there is a cigar shop next door, so it appeared that some of smell was transferring to the lounge as well. Also, there was some sort of musty smell that you would find in dive bars. Not sure where it was coming from, but for a lounge I would expect something a bit nicer.

I will certainly be back to try other drinks and might even stop by during the live music...