I recently ordered from Noodle Express through DoorDash after a long and stressful night of wedding planning. I was looking forward to my favorite comfort food to unwind. While I appreciate the convenience of delivery, it is very expensive to do so. After having a few bites I noticed the restaurant sent the wrong order. When I called, they offered to replace it, but I had to return the incorrect food, even though the mistake wasn’t mine.
It felt unnecessary since I had already taken a few bites and knew the food would just go to waste. I understand asking for food back if there’s suspicion of misuse, but in this case, it felt a bit unfair, especially because I had to go to the restaurant to return the food. Defeats the purpose of using DoorDash in the first place. While the food itself is good, this experience left me feeling uneasy about their...
Read moreI'm so sad to leave a 2 star review. I love the food here. But it is Saturday night at 8:31 pm, they close at 9:00 pm. I live less than 1 mile away and I just tried to call in an order for 2 meals to pick up. I was told I'm too late, because the kitchen is closing early, and they stopped accepting orders at 8:30... 1 minute ago... the first weekend after the pandemic restrictions are lifted? You would think this would be the time to try to bring in more business and be excited that locals want to spend their money with you. Very disappointing, its not like I called at 8:57 and acted like a Karen. I tried to support you and give you revenue but you don't want my business. You're a restaurant... if you don't feel like working at 8:31 pm on a Saturday evening, then perhaps you're in the...
Read moreI love noodle Express I always order on door dash. Ming and her family are amazing. But the last two times I've ordered food from there the sever is so rude. I asked for extra limes and no basil or jalapenos for my pho. When it got delivered there was one lime and basil and jalapeno. She told me the cooks don't understand her when she told them extra. I specifically called and asked for extra lime over the phone. When I called back to ask about it she was so rude. I asked her why she didn't put the extra limes or check my order and she said she was the only one there and didn't have time. I called in my order last time and she hung up before I was even done ordering. This girl is so rude it makes me not want to go back there. Also make me not even want to eat my dinner. Extremely...
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