The Old Spaghetti Factory — Restaurant in Fresno

Disappointed in the food and service. Have been here before and enjoyed it very much...even recommended it to many people. This time was another story. The waitress would disappear for long periods of time. We always had to search for her and then wave our arms and/or yell to get her attention. She never returned to our table on her own volition. Never checked to ask if we needed anything or ask if everything was ok. My $9.00 drink tasted like fruit punch. After flagging the waitress down to tell her I wasn't happy with my drink she matter of factly told me, "they measure out the alcohol so there is alcohol in your drink." She then turned around and walked away. After waiting too long to get the small salad (by salad I mean a bowl of lettuce with a few shreds of purple cabbage and carrots thrown in) that comes with dinner I couldn't taste any dressing. I'd requested the balsamic vinagerette. There was barely any in my salad. What was on it was all oil and had no flavor. After flagging down the waitress again this time to ask for more dressing she brought a little cup of dressing to me. I poured some on my salad only to realize it was all oil. There was no balsamic vinegar taste, smell etc. It was gross. Thus, I didn't have any salad as it just didn't seem worth the effort to have to sit and watch for the waitress again, then flag her down again and get an attitude again. I'm not the only person from our party of 8 who had problems. With all of that said my sister finally had enough and spoke to the manager who was a very nice woman. She did her best to make things right. She even surprised me by bringing me a new drink that tasted very good and worth the $9.00 it cost. She saved the night for us as we were there celebrating my sister's birthday. I'd give 4 stars but that waitress and done of the good wasn't good at all. I have three stars only because the manager...

Only 2 stars due to the waitress, She seemed overwhelmed a bit, but her friendly demeanor changed when I question why I was charged for 6 cream sodas, when it should of been 3, I states we just ed wanted a refill, she took the check back, and after 10 minutes came back with the 3 $4.95 glasses removed, however now there were 3 additional cream sodas ay $3.75 a pop, we again questioned it, asking why were we charged, Her reply is there is no free refills! Okay, that is fine but don't you think people should be aware of this, no where on any table display or in the menu did I see this, not only that, I told her she could of mentioned this fact we we asked for refills! She took the check back and said I will see if the manager wants to comp you for it! Now I'm not joking it took her another 15 minutes to return with the check, saying the 3 sodas were comped. I said thank you. Before I could get my credit card to hand her with the bill, she left, another 15 minutes of waiting for her to return, I even asked the buss boy about our bill if he could cash us out, he said he would get our waitress.. after returning it took another 10 minutes for my card and receipt to arrive.. with not as much as a thank you for coming or have a good night! Being this was a our first time here, it will probably be our last, almost a hour from the time we got our check until we actually walked out! The food is actually really good, the cream sodas I guess they are proud of but is just way to much syrup. And a glass a 6 ounce glass full of ice And for $3.75 to $4.95 if you want to keep the glass. Overall probably will not be back.. mainly due to...

I really hate giving these brutal reviews, usually I just don't give the business anymore of my business as opposed to saying mean things from behind anonymous screens. Sorry Spaghetti Factory, but you have lots of room for improvement. The only reason I ever go there is because there is some kind of function happening there that I couldn't bear to miss. I'm sorry to report that though the servers were personable we didn't see them enough, the place doesn't smell very clean, the food tasted like it came out of a jar and/or can (the Ceasars salad dressing looked and tasted like pure mayonnaise), and lastly though the wife and I agree the bartender is great at bartender-guest interactions, he needs to brush up on his mixing skills. Once again I am sorry that I have to give such a negative review, you have good people, but your wait staff could use a few more hands on deck, you need an at least a once a month deep cleaning, and lastly your recipes need an upgrade; if I'm buying pasta in a restaurant I want those flavors to really pop. Make me want to spend my money on pasta at your restaurant and not somewhere else or...