Caribou Coffee — Restaurant in Fridley

Paying with ApplePay ? Please Beware ! Potential Drive through Scam by particular worker !!! This one particular staff has done this before & I had totally forgot. So if you use Apple Pay (drive thru) be on alert , they use a tap machine & the first question on the machine usually asks if you want to tip, & have the option to say ‘No’ or chose an amount , THEN you’d tap to pay. My Medium Carmel High Rise is usually $6.47, & when i approached the window it suddenly changes to $8.47, the person did not present me with the tap machine tip options , instead it provided me with only one option on the screen & that was to pay. When I asked why it was $8. instead of $6. I was told “I don’t know, I don’t keep up with the prices”!??! This person was extremely annoyed & rude for no good reason, Red Flag 🚩 So After requesting and speaking with a manager, it was discovered that there was a tip that I applied to the order (which I didn’t), & she offered to reverse the charge but I said no it’s ok, but on my way home I remembered this same person doing this to me before at this same location in the drive thru window because this person was very rude at THAT time as well when I questioned the upcharge , & that particular time I drove off and didn't say anything, I feel like this is a secret ongoing scam for this person, so that made me feel that I needed to report it this time & alert others on this potential scam. I called & spoke with a different manager who was very nice & genuinely concerned about this matter so I appreciate how this was handled by both managers. People Please Beware because this maybe happening to others who are innocently unaware of what is happening. Since when are we...

I come here often because I work in the area... lately I've been disappointed with the service. I want to speak about my experience I had today. I do a mobile order, I drove to the location and theres one person in front of me. Drive thru has been very slow as of late. Like if you go through the drive thru expect a wait... but I watched them hand the person in front my drink... which is okay I guess, thats not the part Im mad about. I know mistakes can happen. I pull up and thats when they realized that they handed the wrong person the wrong drink so they explain theyre remaking it for me. They made me the wrong drink. I wanted a frozen matcha with extra bubbles and I got a normal matcha with what seems to be the normal amount of bubbles... I paid extra to have extra. I paid extra to have a frozen drink. Its disappointing having to wait a long period of time just to be handed what you didnt ask for. The customer service is off too. The last few times Ive been there theyll hand me my drink and shut the door without saying anything to me. Absolutely no hate to the employees, but I just feel like things...

I used to work for Caribou, so I know the recipe for each drink and the standards of the company. This location has gotten my order wrong every. single. time. Which is about 5 times. I don’t order difficult beverages, but I’ve gotten iced beverages when I asked for it hot, wrong sizes rang up, etc. Today I went in and asked for a decaf hot crafted press, but was informed they can’t make it decaf because the mix is pre-made. I know that’s the case for coolers, but I explained that a crafted press could simply be made with decaf cold press + the added things (cream, salt sugar, and flavor). They didn’t get it. SO I asked what else she could make me that is decaf; I ordered a decaf latte. Was given an ICED latte, and I’m fairly certain it wasn’t decaf because I was jittery afterwards (dangerous mistake to make if customers have health conditions, which thankfully I don’t). I don’t mean to be unkind, but at this point I’m AMUSED because THIS location specifically never fails to mess something up. Nice people but not the sharpest. Just bad...