Pancheros Mexican Grill - Fridley — Restaurant in Fridley

Terrible ownership/customer service

My employer is in a suburb about 13 miles away but we had to come down to Fridley to get a part, so we figured we'd try this place. We called in ahead to try and order over the phone, even offered to pay ahead of time over the phone, but were told they could not accommodate this request. I said fine, I'm on my way in that direction anyway, I'll just order in store. Initially the service was decent, but could have been better if management was willing to help the staff make the 5 orders I needed. The food was good, don't get me wrong. But I received a email asking me how my experience was so I voice previously stated concerns. The owner then gives me his phone number to explain things and try to make things right. He informed me that online ordering will be available soon (which it is now), and that we'd get a few complimentary meals if we ever ordered again. At the same time he also told me the employee should not have refused to allow us to place our order over the phone anyway. I said no big deal, the food was good and we'd order it again regardless. Well, weeks later, no complimentary meals, we order again. This time online. We get our food back and it's all wrong, ass backwards. At this point it was decided it's not worth complaining. Just never ordering from them ever again, and make our feelings public. Not worth passing 3 different chipotles to get Pancheros when you have no idea how it's going to end up. Just go...

So when I ordered on DoorDash, it appeared to me that I was ordering the burrito bowl with chips and queso. That’s why I ordered an additional large corn salsa and I never received my chips when I went back to call them about the situation. The manager was very rude to me did not handle it very well Didn’t really care and when I told her I just wasn’t gonna order there anymore and then I was not going to leave a very good review because I was so upset about the situation and I was very calm with her. I wasn’t disrespectful or anything and all she said to me and her response was go ahead like she didn’t even care so I will be calling the Better Business Bureau. I will be calling the Attorney General‘s office and letting him know about this restaurant, and hopefully being investigated because this is not acceptable by any means and I will not, and I mean, will not tolerate this sort of sort of conduct toward me. I have a mouth for a reason and I will use it. I certainly do want to directly speak with the owner on the phone in regards to this Manager because she should be reprimanded about not caring that somebody was even going to give a poor review in regards to their nasty behavior and responses that’s just sickening so I will not stop until I get to talk to the owner about this This is very sad that customers get treated this way like...

When you go out to eat, especially when you try someplace new, you are often gambling. And sometimes you lose. Sometimes you lose big enough that you are actually mad at yourself for trying something new. The place is a Chipolte knock off. As I was ordering my burrito I decided to do the vegetables instead of rice and queso instead of the shredded cheese. What was not even mentioned as that it is $1.00 extra for both. Throw in some chips and salsa and a small beverage and my total was just under $14 with tax. For one freakin meal at a fast food place. I could have dealt with it had the burrito been at least average instead it was a goopy, flavorless mess. The salsa was good and that was about it. At least I saved some calories today because I could only stomach about half of it. Additionally the service was terrible. I watched a customer stand in line to order for several minutes before he just left because there was literally no one there. When I tried to get a copy of my receipt to figure why a burrito and chips costs $14 I literally had to yell into the kitchen to get someone to come out front. I will never eat here again, there is a Chipolte two blocks away that is far superior...