So disappointing. We drove an hour to come here for HRW only be extremely disappointed. This was one of the worst HRW experiences we had. Our server with the pink hair was so aloof, rude, and extremely slow. It took us 15 minutes to be greeted and 32 minutes for our drinks to come out. The food was as disappointing as the poor service. The fruity pebbles waffles only had fruity pebbles sprinkled on top and not baked into the waffle, which would have made more sense. The fried chicken strips were great! The banana pudding French toast was dry, thin, and rubbery. It didn't have any banana flavor. We ordered pistachio tiramisu to go. It wasn't pistachio tiramisu. It was regular tiramisu. The lady fingers were dry. It was awful. When we questioned where the pistachios were, she said "they must be out of them." The server returned with a small container of pistachios and said, "here's your toppings and flung them on the table. 🙄 It was an overall terrible experience. Please save yourself the disappointment and do not go here. I know I will never return and I'll be sure to tell anyone I care about not to...
Read moreWorst and horrible experience ever! Are family comes here and our friends. We come here at least 7-8 times a month but today was a horrible experience with the customer service being very poor and the amount of food serving is not consistent with the portions. The French fries were cooked raw and they only gave us 1 chicken breast when it always comes with 2, they always mess up on our order when it’s very simple/easy .On top of all this there was a long curly hair in between my chicken breast, I made it aware to the waitress/manager. We will save our $455 dollars that we spend a month here and we will let our family/friends know that they do not appreciate the regular loyal customers. We are apart of the Friendswood community and we will make sure to reach out to our community amongst our church’s,neighborhoods and local offices. Please do not contact me or respond back to me because yall should have taken care of it right there and then. Hope other customers have better experiences after the owners see this review so they can correct...
Read moreOne of my worst dining experiences recently from beginning to end. Let’s highlight the biggest atrocities - our entire party waited about a hour for our food. Nobody came to explain or tell us why even after being served the food. We’re talking sandwiches. After that hour wait - we were served with a RAW (bright pink) burger that’s meat was burnt on the outside and the bun had not been toasted. We had asked for a medium. Instead of comping the meal - they gave us a slight discount after having to return it to the kitchen. The staff was constantly missing and never came to check on any table it seemed. It was horrific to wait that time for such disgusting food.
The only “redeeming” qualities if that is the buttermilk chicken wrap. But also it’s just basically McDonald’s snack wrap in a spinach tortilla. That apparently takes a hour to make. Their “free” dessert at the end was lackluster and did not make up for the gross experience our...
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