Domino's Pizza — Restaurant in Galena Park

Save your money and time at this location. I understand some locations may be under staff but being professional is and should be top priority. Now I placed an order online. I’m positive I used the coupon. I went thru the process of how I wanted the pizzas and everything. It showed me 2 pizzas. When I got my email confirmation it showed I paid 19.90 for 1 medium pizza. I don’t know anyone that would pay that much for 1 medium pizza. I called and explained to the guy there what happened and he was like I can give u a discount next time u order. But wait??? I forgot to mention the driver took the pizza back. Why are u offering me a discount when u have my money and my pizza. He says hold on for a manager. I wait. Nothing! I called back I got a young lady same thing hold for a mama her. Nothing! I call back the first guy answers and as soon as he hears my voice he puts me on hold didn’t even ask me to hold. Another person gets on the phone I can only assume it’s finally a manager for him to tell me I had to place another order and pay again or he could refund me. So all that time I was waiting for help they were really gonna just keep my money and the damn pizza. I waited over an hour for help when the only solution was a refund? No apologies no nothing not even about the wait....

Ordered and food got delivered by Reina arrived quickly on a Sunday evening, below the 38-48 minute estimated time. She was very polite and respectful delivering my meals. I received all items however the Chicken Habanero sandwich (1 of 3 items ordered) didn't have any mango habanero sauce, which is a key ingredient on it and in it's name. When calling to see what could be done, the wait time was not long (total call time was 5 minutes and 11 seconds). Manager on duty who didn't provide his name stated he could give credit for my next purchase but as a pregnant woman, this craving for this sandwich wasn't going to keep me happy nor was I going to eat a incomplete sandwich meaning I'd still be hungry. I asked if it could be remade, the manager stated it would take 30-40 minutes and I agreed because as mentioned, the food didn't take too long to arrive initially. He did not ask for any information to be able to identify me when I went to pick up the order nor did he allow me to end the call as the customer, which is the first thing in customer service you do. He didn't even say anything as to indicate he was ending the call,...

I ordered an online pizza and chose the traditional hand the pizza to me at door option and they delivered my pizza and placed it on the floor on my porch a stray dog came and ate my pizza and my dessert and I called and a lady answered the phone and said she would get the manager then a male who did not say his name was very rude because he didn't even allow me to finish explaining to him what happened when he said to bad my driver went by the instructions to leave at the door which where old instructions that I did not know where still on there he didn't even care and didn't allow me to speak because I was like you are unprofessional you are not letting me explain that my food was destroyed he said they went by instructions and said he would take my number off there delivery list and hung up on me obviously they have bad ratings on management here and clearly haven't got rid of the rude manager. I am very upset 😡 I will never order from this place again go somewhere else....save your money they probably mistreat your food. Read all there ratings. I have never gotten treated like this before by any...