I had called ahead a WEEK AND A HALF to reserve the back room near the "arcade". During the phone conversation I made it clear to the lady that I was speaking with that I wanted that back room reserved for a birthday party. I gave her the date and time and how many people and she said she marked me down.

Upon arrival, I was immediately greeted by an employee and was told there is already a party in the back room, but they set me up with some tables in the main dining room. This is NOT what I requested and a manager came to speak to me. She stated, again, there was a party in the back room, but there should still be room for my party. Fair enough, but I specifically called a WEEK AND A HALF in advance to reserve this room. Upon discussing with manger, she had the nerve to tell me in our phone conversation that there was never a mention of reserving the room, just the fact that I was having a party of 15 at a certain date and time. This is incorrect and for her to say I didn't specifically request the room? I was floored.

The worst part of all of this was not once, not ONCE, was there any sort of apology or anything from this "manager". I put that in quotations because she did not handle herself like I would expect a manager to. Almost every employee I or someone from my party interacted with had a poor attitude. Terrible customer service.

To continue on, the "arcade" is a JOKE. There is roughly 16 games in the little room and I think 7 of them were working, maybe 8. Not to mention the ticket eater/counter was out of order and the machine that converts your bills to tokens essentially requires dollar bills fresh off the press from the mint in order for it to take them.

One thing I will say, our server, Megan, was excellent. She fulfilled every request and was friendly. Great job, Megan! You don't deserve to be lumped in with the rest of them.

In summation, I'm very dissatisfied with my recent visit to this Happy Joe's. It hurts me to post this as I have fond memories of frequenting this establishment as a child. And it pains me to say that they have officially lost a customer in me. Not only me, but my entire family will never be back.

I truly hope this review gets read and makes it back to the manager. I wasn't able to get her name, but there is a severe lack of leadership and accountability at this location. I truly hope things get better for this location and wish that anyone who visits in the future does not have to deal with the BS that I dealt with.