This is one of those 'hole in the wall' greasy spoon diners. It is a no frill short order, counter service restaurant. This was our first time here. Food: The BLT was one of the best I ever had with meaty bacon cooked just right and the best sour dough toasted bread ever. The double burger was great, not greasy, and the fries were cooked perfectly with plenty of fluffy potato inside. The food gets five stars. Service: The counter employee took our order correctly and our food arrived in no time as we ordered. She was very nice and polite. However her answer to what kind of veggie burgers they serve was, 'I don't know. I never ate one. It is just veggie.' OMG, too funny of an answer. Four stars here due to her not offering to find out. (the info is on the packaging) The atmosphere: Extremely old diner with booths. Everything was clean. Just old old old. The outside parking area is falling apart, which brings me to..... (three stars on atmosphere.) Accessibility: Upon arriving, there was one small ramped spot but a big truck was blocking it. It was not marked. I use a walker. I had to lift the walker up about 4" of a curb, then lean into my car hood to get up. The pavement is falling apart so it was tricky and not too safe at all. In this area, one star. The inside was fine and very open. I did not use the restroom. There is a 2nd ramped spot in the back that we noticed as we were leaving, but neither looked wide enough or safe enough for a wheelchair. There are picnic tables outside for warmer days. The biggest challenge for anyone with mobility challenges will be from the car to the door. One of the worst I have found in the valley. But the food will bring us back, going on off hours due to the parking mess. Where is the ADA inspector? A double meat burger, one BLT, one fries, and two drinks was $22. Update 2nd visit: oh my, the flies! Totally everywhere. Tables were poorly wiped down, so the flies were having a picnic. It was...
Read moreI haven't been here for a long time and decided to stop in today (pregnancy craving) with my 5 year old. The service left a lot to be desired. I had to wait at the window for quite a while before it was ever even opened for payment, and I needed to take one of the burgers off that my husband decided he didn't want. The girl said "it's fine. Our boss just left so he won't know." It caught me off guard and made me a little uncomfortable. If it was too late to cancel it, id rather have known instead of feeling like I was compromising her job duties. It probably wouldn't have been as long if they'd come up sooner either. After the food came, it didn't have fry sauce son I tried waiting at the window, hoping they would notice and reopen, but ended up having to knock. When I asked for fry sauce, I said I'd pay for it if needed, thinking maybe that's why it wasn't added. She said she'd make sure it was in there and shut the window. I kept waiting and a young man (the same one who handed out the food) came to see what I needed. When I said I was waiting on fry sauce the girl chimed in saying that she thought it needed added to an order, not just that I was waiting for it. Over all, neither are huge issues, but having had my first job at a similar type of burger joint, it really is obvious to the customers when you just don't care and want to close that window as fast as possible. Customer service can make all the difference in return business, and frankly, id just as soon get my next craving somewhere else and avoid the back and forth...
Read moreVisited Cowboy burger today for the first time. I believed that it was a place with a great sounding name, and thought it was might have some good food. I was wrong, I would place Cowboy burger close to the very bottom of the small chain burger joints I have ever visited. The burger did look big and juicy when I first had a look, but after two bites in, I noticed the beef quality and taste was a bit off. Not sure what they are using for the beef but it is very fatty and rubbery, I was surprised that hotdog weiners are added inside the burger with the beef 🤔 I thought that was over the top and a borderline gross. Top food places would never do that, I pulled those out. It also had what tasted like extra value chili con carne from a can slathered inside. I lost interest in eating and started inspecting the rubbery/fatty meat and then I ditched the rest of the burger in the trash, fries were overdone too. I thought they were not aiming high. For a burger that is carrying the restaurants name it should have been better. I guess cowboys will eat anything, honestly total dogfood, no freshness, low quality, just big and greasy. I have had much better experiences with burgers at other places.
Funny that they ask for a tip at the drive through window, The guy at the drive through window should say "here yo go sir, a high priced dogfood-quality buger, and can I have some more money from you sir?"
If you want a good experience located near cowboy burger. go to westside burger, or the sandbar, or...
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