Los Beto's Mexican Food — Restaurant in Garden City

Edit on 06/02/2021 (Previous review was 7 months prior and set at 4 stars): I went in today and ordered a shredded beef taco and a carnitas taco plain. She repeated it back to me. I got home and the carnitas taco is very obviously not carnitas, but steak. They got the plain part right, so with her repeating it back to me, I'm not sure how they still got it wrong. Especially because I still come here 3 times a week or more. Anyway, I didn't even bother going back because that's one thing you can count on with these guys, is that fixing a mistake will be much harder than it's worth. You're better off just biting the bullet and eating it or paying for the right product to be made. The last time I went back, I had the entire thing with me, like their sign says (it basically dictates that a certain percentage has to be there still and that they will remake it for you if that is the case). I explained the issue to the woman at the window, who clearly didn't understand what I was telling her. She just kept looking at me and saying I needed to pay to have it remade. I finally got frustrated and told her that they messed up, I will not be paying, and to just remake my food because it's not what I ordered. I still don't think she even understood what I was saying, but just remade it anyway because I was upset at the lack of solution. Unfortunately, this will likely be my last time back, given that the quality of the food has gone downhill significantly over the last year. They've clearly had a change in suppliers between the quality of their meat changing drastically and their French fries changing to crinkle cut. It was nice going there, while they still knew how to make good Mexican food.

Excellent food, complete lack of Customer Service. I live quite close and I'd say I eat here an average of 4-5 times per week. The good is what keeps me coming back. It's funny though, I pointed out to my roommate that you literally have to try to get them to talk once you're at the window. You can say Thank you 10+ times (as I always do) and get absolutely nothing back. No Hello at the beginning, no come again at the end. They simply take your payment, give you your food, and shut the window. Its rather odd, but man, I must say these Carnitas tacos will have me coming...

Unbelievably bad service! I work at Darigold, and our employees order from Los Betos all the time. Today I ordered 25 breakfast burritos for work colleagues via order.online - the DoorDash subsidiary. I received an email and a text confirming the order. When I came to pick up the order, the cashier told me that he had no idea about my order. When I tried explaining and showing him my phone with the text and the email confirmation, he just rudely walked away to assist the drive through customers. I patiently waited until he came back to the front to take orders from other customers. Then I approached him again saying that I had a charge on my credit card from Los Betos. The cashier still did not offer any solutions. Keep in mind, I am fluent in Spanish, so the entire time I was speaking to this cashier in his native language. I asked if I could speak to his supervisor. He said that the supervisor was going to be here at 10am. Since it was 9:40 and I did not want to wait any longer, I asked if I could have the supervisor’s or manager’s phone number. The cashier ignored me again and walked away. I ended up resolving the issue by calling DoorDash and canceling the order. 2 people showed around 10am, and I saw the cashier talk to them, but none of them approached me or even visually acknowledged that I was there. Disappointed, to say the least. Too bad you just missed on a $150 revenue today and on many-many future orders from me and my colleagues. Ignorance is not a way to treat any customer, especially, not your loyal local customers who keep you...

I will say I used to be a frequent patron of this location. I have visited no less than 30-40 times would be my estimation. But this last visit will be my last. I caught norovirus from eating here, which is a highly contagious food related disease. It only happens from something like someone going to the bathroom and going back to food prep without washing their hands. The next day, which usually takes 1-2 days on incubation I was already having gastric distress and diarrhea the entire day. By the following morning, I vomited no less than 15 times, and went to the bathroom with severe diarrhea at least another 30 times.

It really comes as no surprise to me, because if you look at their CDH inspection records, they have had more than 74 (SEVENTY FOUR) food service violations in the last 5 years, most of them critical violations such as toxic substances not labeled, improper hand washing, raw food touching cooked food, no records of storage times, improper storage temps, and many many more. The only times they ever pass inspection are on follow up visits. This tells me that the staff and management are lazy at best, and do just enough work to pass the next inspection and then go right back to their dangerous and disgusting ways.

I would avoid this location at all costs unless you’d like to be another statistic of food...