Tim Hortons — Restaurant in Garden City

Can we get a soft not toasted with burnt edges and fresh? Lately they have been like freezer burned inside to wear their like bricks. The order is never ordered to toast extra and creme cheese can go to hardly any to xx when its ordered as such. Why?

Is there no consistency in the quality of fresh baked goods? If the truck is delivery the Frozen Product and it has to be reheated then make sure its fresh Bagel.

I asked the ? on google if TIM HORTON's bakes daily their bagels - the answer is NO - they are delivered and reheated to serve. So its not anyone baking in the store its just pulling old product out or serving it that way to customers.

Please try to serve fresh soft bagels and not Hockey Pucks. Tim Horton is not playing hockey anymore and pucks are not tasty, lol.

The following day a not toasted Bagel was ordered as usual with the creme cheese and it arrived as cold as could be like thawed out and not toasted but the fresh taste of a baked on the spot bagel is lost. They ruined the bagel with freezing from warehouse to stores and then reheating it as ordered. Needs to be tasted by the Restaurant Brands in Canada to make sure that the cost and product is tasty.

Cold bagels are not good when real cold room tempature is fine...

I go to a lot of Tim Horton's to get a hot cup of coffee while I surf the web on my laptop of sit back and read a book. I came to this one, my second time ever, and it was FREEZING. The first time I came months ago, I really enjoyed myself. It was nice and warm and I kept buying items because I was comfortable and I wasn't in a rush to leave. This visit, I noticed the temperature as soon as I walked in. I asked three different crew workers about it. I was told, by the last one I spoke to, that she would "Fix it".. I waited until I was done with my soup to stare her down behind the counter... just so she could walk over to look at the thing. Oh yeah I saw what the temp read before she touched it, it read 65 degrees!! A woman was in the back with her coat and earmuffs still on, pacing the floor, talking on the phone.. It was crazy. Is this a tactic to keep people from staying inside and enjoying a warm comfortable environment? We they trying to keep people out?? I was very upset and left I noticed that she didn't "fix it" and that I still was very cold while still in my jacket and coat.

I left and went to the one down the street, going West, in Westland on Ford Rd. 2 miles down. This one is better. I will spend...

I'm posting my complaint here since I can't reach them by phone. I've visited this Tim horton's 3 times in drive thru, each time I ordered 1 extra large coffee 3 creams, 10 equal, & a shot of white mocha. The 1st time the girl was laughing and chatting with her coworkers so I repeated my order to her to make sure she had what I wanted, but when I arrived at work I had a extra lg Black coffee. My 2nd visit I told the lady about my 1st experience and my order was fine. Now this last order I have cream but no sugar or white mocha & I asked the girl when I to the window was my order right. I pay extra for my order and I should get what I ask for. I visit a Tim horton's 2 a day once on my to my 1st job they again on my way to my 2nd job. I guess I need to go back to my original tim horton's. $2.49 is a lot of money to waste when u not getting what...