The Crab Shack, Gardena, Gateway Plaza — Restaurant in Gardena

I walked in for 2 and Irvin say to us that we would only have to order to go because they closing early when because of maintenance it was like 12 ppl dining in and just got they plate so i said out loud today is not my day because my day wasn't going good and he caught a attitude and was being aggressive about me saying that I was wondering why and I said I wasn't talking to you I was just speaking out loud then he attempted to refuse service from us when we wasn't about to eat any more after said that and I ask who is the supervisor he said he was and he want us to leave or he calling the cops o stated ok I will once u provide me with the corporate number he said no he won't give it to me I ask can I speak with someone else above you he said no get out I was appalled and shocked like what is going on we didn't do anything and I am willing to leave once I get the corp number to make a complaint about this unfair situation that I didn't under stand why he was so aggressive to us so the young lady Ashley absolutely was so great to us and figured everything out as a server that she was and she handle the problem to professional and respectful are greatly appreciate her she should be a supervisor or a manager he Irvin should not be a manger as he say he is and handle any situation as he did I work with and I work with people and never once I act the way he did even if the customer is out of hand and any situation you have to remain professional and enjoy your other time you've been aggressive and loud and yelling does not make the situation better please do better Irvin or maybe more training so after we left it was too young ladies that walked in and got service and sat down to eat I was so totally upset and confused on why we didn't get service this is so unfair we got turned away before we...

I would have given at least 4.5 stars before I accidently left my phone on the table. As I suspected It was gathered up with the table trash. I called to ask if someone had seen it before clearing the table. She said she looked and no. I went back less that 20 minutes after leaving. Using my bluetooth device I was able to answer the phone when my daughter called it. I told them the phone was there because I just answered it. I asked about the trash from the table sinlce they just gather it all up in one bundle. I was told they looked and it wasn't there. Then they just walked around me as if I wasn't there. I asked for the trash can to be taken outside so I could search. I did ask for another can so I didn't through the trash on the ground like I felt like doing, as some would have done. I removed the top three bundels of table trash and what do you think I found. That's right, my phone. I wouldn't be so angry if they just hadn't lied and at least acted like they cared. Okay, I get you didn't want to go through the trash, but you could have been atleast a little sensitive about my situation. Oh yes, I was offered some gloves. For that you get half of a star. Or maybe not I should have requested my $20.00 tip back. Second thought no...

We have been here several times but the last two times have been absolutely terrible! I thought it was a fluke but this time was the worst! We ordered fish and chips, calamari, two orders of crab cakes, and shrimp and fries. we sat at the bar and waited while our food was prepared to go. We sat at the bar and enjoyed a glass of wine and a beer. We waited and waited and waited.... half of our food came out. Finally we were told that our order was waiting on crab cakes (which we overheard the kitchen staff say they had to remake) 🙄. When we asked the manager about the situation, first he tried to say that we had only been waiting 15 minutes. Even went so far as to get the receipt off of our cold food to check the time stamp. When he discovered that it had, in fact, been 30 minutes, he tried to say that he told us when we placed our order, that it was going to be over half an hour wait which he did not. We requested a refund and the manager, very impolitely and with plenty of attitude, issued our $83.17 refund. The food is great but If the terrible service here keeps up, we will...