Buffalo Wild Wings — Restaurant in Garland

Buffalo Wild Wings is a favorite of ours, by this was our first time to dine inside this location.

The food was excellent, as usual, and overall the service was good. They seemed short staffed as there were long periods of time between visits from our server.

I saw a drink, the passionfruit NOjito, from the spirit-free section of the happy hour menu. It sounded good, so I ordered that.

When it was delivered, our server said, "here's your spicy margarita," and walked away. The glass was rimmed with something that looked like cayenne pepper, and it was floating in the drink.

For health reasons, I'm not supposed to have anything spicy right now, but especially anything pepper-related. When he came back, I showed him on the spirit-free section of the menu that it was the passionfruit NOjito that I wanted. He apologized and said he'd fix it.

When he eventually brought the drink, it didn't look very passionfruit, but at this point, we were nearly done eating so I just went with it. It was delicious, though I didn't taste passionfruit.

We were ready to pay our tab, but I'd barely touched the drink, so since this was an alcohol-free drink, I asked for a to-go cup. He said, "that's not alcohol free. It's a mojito."

I showed him on the menu, again, what I'd ordered. He apologized for the mix-up and said he'd adjust the tab to reflect what I'd ordered. I'm not sure he did, since the charge was for $8.49, which seems exorbitant for a drink made with passionfruit juice, mint leaves, lime, and Starry soda, but who knows? We were very ready to leave, so I finished the drink and we headed out.

The drink thing was a minor inconvenience for me, but I couldn't help but think the situation could have been more detrimental to someone who has worked to maintain sobriety. Fortunately, that wasn't the case with me, but for the same health reasons as avoiding pepper, alcohol is another thing I try to steer clear of. But it just left me concerned for someone to whom it might have been more worrisome.

Our waiter was very kind, but it seemed he might have had too many tables because it just felt like he wasn't around much and there were a couple of mix-ups. But at least he was nice.

We only went to this location because we didn't feel like dealing with Rockwall traffic (it's the worst), but I'm not sure we will go there again.

Food was good, service was decent, but we were there significantly longer than 2 people at lunch should be and paid a lot for a drink that wasn't what I'd ordered, so our experience could have...

My recent visit to Buffalo Wild Wings on Thursday, October 12, was a complete disappointment. I took my sister out for a treat, and it turned out to be a night of terrible service and frustration. From the moment we sat down, the service was abysmal.

The waiter didn't even acknowledge our presence for the first 10 minutes. When he finally did, it took an additional 10 minutes to receive a glass of water. The appetizer order was wrong and had to be taken back to be corrected. When my food finally arrived, they forgot to bring silverware, and we were given only two napkins for two people. To add to that, the food was somehow really cold and was very below average.

But the worst part was that my sister's food never came. Even after they fixed the appetizer mix-up and I had finished my 30 wings, my sister's meal still hadn't arrived. I spoke to the manager, expressing my dissatisfaction and disappointment, especially considering I had been a loyal customer for over 10 years. I had even mentioned to the manager that that location has been on a steady decline over the years. To my surprise, the manager's response was lackluster – all he offered was to remove the appetizers from the bill. He made no effort to convince me to return or make amends for the dreadful experience, even after telling him I would never be back once more.

It later came to light that the waiter had forgotten to place my sister's order, so we wouldn't have received her food even if we had waited another hour. To top it off, the waiter even falsely assured my sister that her food was on its way. To be fair though, the waiter was nice.

This experience at Buffalo Wild Wings was nothing short of a disaster, and it's safe to say I won't be returning anytime soon. The poor service, combined with the manager's indifference and the waiter's false promises, left a sour taste in my mouth. This visit was a far cry from the enjoyable experiences I had come to expect after a decade of patronage. I had to take my sister to Wingstop afterwards, where the food was top knotch, fresh and was presented to us in a...

On our way to visit family for the holidays, we stopped to stay overnight in Richardson, TX. This BWW was right in front of our hotel…& since we love BWW - we decided to go for dinner. When we arrived, there was no host. It took probably 3-4 minutes before someone showed up to seat us. Our waiter came and took our drink order, and appetizer order. He was nice enough, but honestly seemed distracted. There weren’t very many people in the place. We ordered the triple dip appetizer with queso, salsa, and guacamole. Everything tasted delicious. I also ordered a Spicy Margarita, my husband ordered a local craft beer, and our daughter got the lemonade. Our drinks were very good…but her lemonade had a weird taste to it. We later asked for a milk for her Instead. Not once did he offer us water, or asked if we wanted any refills, which was disappointing. I asked for water at one point, but never got any. For our main courses - our daughter went with the chicken strip dinner. That was delicious, and she loved it. He and I shared 10 boneless wings (5 were lemon pepper and 5 were Mango Habanero). They were mediocre. There was SO MUCH breading….& hardly any meat. As far as food goes, that was our biggest complaint about it. The flavor of the wings, however, was wonderful. By the time we were ready for the check, our waiter said he’d be back with it. 25 minutes later, and watching our waiter make his rounds several times, we finally had to ask again. Again - there weren’t many people in there, and only twice on those rounds was he actually taking food to people. The other times, he was just walking around with no stopping. We also asked for another beer for my husband, since we never got refills. He brought the beer and the check together (finally), and upon lookin at the receipt - we’d been charged with two appetizers. Ten minutes later - we got him to come over, and I pointed this out. He blamed some girl, and said he’d be back. He got it fixed, we paid, and left. Overall, the food was decent - but the service was extremely...