Jimmy John's — Restaurant in Garland

First let me say, I love the sandwiches... especially the #4. I used to go here frequently. Until, my last day in Oct. as noted in my GPS upload. I went in to get my usual #4. One of the regular workers was there and a female I don't remember ever seeing. He took my order and she fixed my sandwich. I couldn't believe what I was witnessing. As she began to work on the sandwich before mine, she scraped all the mayo off and wiped the spatula with the bread...What! I thought...but, I was like maybe it's just me. Well, she went on to make my sandwich. She didn't have her mask on and continued to talk over my food. She then realized she got my ingredients mixed up and began taking off the pickles and using her apron to wipe her hands. I was to done by the time I saw her run her hands across her nose. By then, the sandwich was less than enticing being I had seen all the other unsanitary things she had just done. The guy did try to right a wrong, but when I told him, I just wanted my money back, he seemed to be irritated and showed me a side I had never seen from him all the other times I went in. I didn't want to further engage either one on a remedy. I will not go back there...even though it was my go to spot for a about 2years. Unsanitary...no sir. Then, I went to the one at Town East....and, witness similar behavior that's what has driven me to take time out to write this review. Jimmy John's culture has seemed to change and it's noticeable. I hope this change because the sandwiches are really good, but not worth the health risk especially with covid outbreaks....simply WASH YOUR HANDS and were your mask when being directly over the top of people's food. It's a basic practice that doesn't fully ensure protection, but at least takes a measure to try....and, if nothing more show that you practice good...

Well, I really enjoy Jimmy Johns and this location has, may still have but have not seen him in a while, one of the BEST delivery drivers. A time or 2 they have forgotten an item or the order was not quite right. The manager called and made things right. The last order however was something else. Took over an hour to get my sandwich and due to the oil and vinegar the sandwich was VERY VERY SOGGGYY! I called after about 40 mins and asked what the deal was that it had been 40 minutes and the delivery guy wasn't here yet. The guy on the phone in a fairly rude tone said well he has only been gone 35 minutes and my one driver has 6 orders. I think managment needs to plan drivers a little better, but tonight I called and when I was told only one driver I had to opt to pass on jimmy johns tonight as I don't want to risk the hour delivery and...

Worst customer service ever! Would give no stars if able.

My company orders delivery from this location least once a week. Out of an office of 100 people, several people order at a time. We do this simply because Jimmy John's has stated that we are outside of their delivery zone, and in order for them to deliver, we would need to order more than just 1 sandwich. Called today and got the reply that "You are outside of the delivery zone" to which I rebutted "You just delivered 15 sandwiches to us at this address last week", to which the employee's reply was "Well, we make exceptions for you, we can't deliver there today or make the exception any longer."

Well, JJ's, I hope you rot in hell. You've lost a longstanding customer who orders at least 2 times a week,...