Popeyes Louisiana Kitchen — Restaurant in Garland

I arrived in the drive through at 432. The person working the drive through informed me that the strips would take 6-7 minutes to cook do I mind waiting. I said sure at 450 he came out to my car and asked me what I ordered again. I informed him of my order. He said he would be right back and apologize. At 5 I walked in and asked what was going on he said he made the mistake and drop spicy strips instead of classic. I ask him how much longer he said another five minutes. At this time I realized I was speaking with the manager the entire time. His demeanor was disgusting. His shirt was out of his pants and dirty he kept touching his face and the register and getting others their food. I finally said sir I have been here for 30 minutes and on this time you all could have dropped both sets of strips. He immediately cuts me off and says well do you want to wait or do you want spicy or do you just want your money back. I asked for my money back, I was in the midst of asking him a question and he walked off saying have a nice day. There was three other customers in the lobby that witness his poor customer service. Not once was I offered and apology or anything. My receipts so he took myoneu at 437 and gave me my...

My husband got us food from here a couple of days ago. I will start by saying my chicken strips were okay, not great. But edible. He ordered HOT Wings, not “Sweet and Spicy”.. He even told the person that they also messed up his order last time, and did the same thing and gave him Sweet and Spicy. He wanted just hot wings, with hot sauce or the buffalo sauce. The worker proceeded to tell him they aren’t Buffalo Wings, and my husband said to just give him whatever the hot sauce they used as long as it wasn’t sweet and spicy.

Well, what happened? They gave him sweet and spicy. He ended up eating them anyways, and contacted customer support. I will give customer support one thing, they did give us a $10 off coupon for our next visit. They made that right.

We will NEVER come to this location again. The only decent thing about this whole experience was Popeyes customer support. This physical location however is trash. Upper management needs to give them a surprise visit, and inspect the way their workers are preparing food and treating customers.

We typically enjoy Popeyes and will most likely be eating them again, but we may drive further to insure a correct order and to avoid...

If I was the owner of this location I would be mortified by the manager in charge. I rolled by at 9:45pm, an hour and 15 minutes before the posted close time, ordered a number 1, and they told me they didn’t have any left. I asked why they didn’t have any left, and he said, “We’re closing soon so we’re not cooking anymore.” So the reason I couldn’t get my food is because he is too LAZY to cook food they have IN STOCK. Unbelievable. If you are open, you serve the items on your menu. This kind of lazy mentality is the problem with customer service in this generation. If I can’t depend on a location to serve the food on their menu, I definitely won’t be supporting that spot with my business. Consumers need to stop putting up with this kind of service and drive lazy businesses out of business to be replaced with businesses that actually take themselves seriously and hold themselves to a high standard. This is America. I’m embarrassed for any foreigners to be visiting my country and find anything but the best service...