Baskin-Robbins — Restaurant in Gastonia

Had a terrible experience staff was unfriendly, rude, and had 0 customer service. I pull in to drive thru and asked what flavor milk shakes do they have? There answer was " numerous " I then asked could you be more specific? Again the answer was " numerous" then another person gets on the intercom screaming "what do you want?" I ask were are your flavors on the menu I dont see any? There answer "we dont put the flavors on the menu because they change." Well how do I know what flavors you have if you dont have them on the menu and you will not tell me over the intercom ? So to get past the rudeness I ordered a strawberry milkshake, when I received my milk shake it was watered down like a cup of milk. There was no thank you, have a nice day nothing just took my money handed me that water shake and closed the window. Never get my...

Extremely disappointing. Tried three days in a row to get a cappuccino blast and all three days have been unsuccessful. Monday the line was so long it was in the Walmart parking lot and didn't move an inch for 10 minutes so I gave up. Tuesday there's a note written in sharpie saying the store was closed from 11-3:30. And now today (Wednesday) they have no Oreo ice cream. I asked for caramel instead and lo and behold they have no vanilla ice cream. Finally i asked for a chocolate and guess what? Yep no chocolate ice cream either. The employees working were completely unapologetic and couldn't have cared less and even got an attitude with me for asking for different flavors. I wonder if they are actually out of ice cream or if the workers are just saying it so they don't have to actually do anything. Either way screw it, I'm not...

Ordered a birthday cake for my son’s 16th birthday well in advance. Received a confirmation email and they took the payment from my account. Drove 45 minutes to pick it up on the date of his birthday celebration and was told at first they never received the order, then that they just got it an hour ago, then they blamed the error on their cake decorator being out for a month. They refunded my money and offered me a “discount” on one of the pre-made cakes in their freezer (all odd flavors teenage boys do not eat like mint and praline). My son ended up with no cake for his 16th bday. Luckily he and his friends enjoyed the Krispy Kreme doughnuts they got as...