Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Gastonia

I regret choosing this establishment for dinner. I wasted my time and money! Management here is garbage.

I placed my order via drive-thru, then drove home to Charlotte after working in Gastonia for the day. After arriving home, I discovered that nearly the entire order was incorrect. I called the restaurant where the store manager lady was awfully rude about it.

She told me that I would have to drive all the way back with all of the incorrect food to give back if I wanted them to remake it, but I expressed to her I had just arrived home from working all day and I was 30minutes away because I live in Charlotte, not Gastonia. I made her aware that this was my family's dinner and it was all mostly incorrect. I also demanded a refund for the inconvenience.

She refused the refund unless I drove back and returned the incorrect order. This woman had little regard or remorse for the situation. She handled this mishap poorly & because of this I will never choose this location again!

We ultimately threw away some of the food because there were items my family do not eat. Also, two of our drinks were thrown away because the carbonation was off and it tasted like straight club soda. I wish I could speak with a District manager and get...

So I typically order online to avoid having issues with an order. Well that’s definitely not the case for this Zaxbys upon arrival at the restaurant I saw it was pretty busy . I waiting in the drive thru line and when it was my turn. I could you not I wasn’t even greeted with thank you for choosing Zaxbys how can I help you. I just got a rushed and very rude “ Name ? “ my significant other who was driving provided the information and stated “ I have a mobile pick up “ I guess the person on the other end wasn’t listening and said “okay what do you want ? “ he just brushed that off and stated again I have a mobile order for Cris “. She said “ okay pull around “ upon pulling around to the window one of the girls walked up to the car said “ order name ? “ he stated the name was for Cris and she just held out her hand he said excuse me ? She just kinda stood there and he was like ma’am I have a mobile order. She then just said okay can you pull up for me and just walked away. Waited an extra 20-30 minutes for the food to be brought to us. But I just want to say Customer service at this place needs to improve dramatically. I just suggested hitting up the other Zaxbys on the other...

Every time I go to this restaurant you always have a different problem to take an order or to help you if you need help with an order whenever I go is a motto and a different thing they even laugh at you if you do not speak English well and they are not able to help you but unfortunately or luckily Today I arrived at the place and a man who did not want to say his name Because the person who was at the window asked him what the name of the man was and he did not even want to tell me what his name was to put him here because he was The only person that I have come to this place and attended me helped me with the entire order and treated me to others are not able to help you with the order and rather laugh at you is a lack of respect for this place. Subject that I think that restaurant should hire staff who also speak Spanish not only English but not only who speak Spanish and English also who is able to treat the people who go to this place well and help them to place their order so that they leave happy and happy and not for them to leave bitter as I was on other occasions in which we are a little better because this person was able to help me...