Dunkin' — Restaurant in Genoa Township

I gave five stars for food because my drink was good. I gave four stars for service because there were two young workers helping me this afternoon and both were polite and helpful. I would have given five stars, but the manager forgot her "customer service etiquette" or does not like her job. I became upset, irritated; as I was already having a BAD day and the way her attitude was. I was stearn and told her what I thought. That a customer should be able to add extra to their drink and that I'm an adult & the customer. I said in the very beginning that I would pay extra. I said I would tell her manager. She said she was the manager and she didn't care. Yelling it. It was uncalled for. As for atmosphere I gave two stars ONLY because of this manager. The young workers, there, were great. I will be submitting a formal complaint on this manager. I've NEVER had an issue before with this location. Quite the opposite. She may have been having a hard day, too, but she is at work. I was going to be going to work, and I was the customer. It is such a small thing to get into an argument over, but her attitude and "nasty" demeanor is unattractive to...

Many people were worried about the new business coming to town. I’ll admit I was one of those people initially… but it’s been proven to be a beacon to the community and offers commuters a convenient stop as an alternative to McDonalds. I was worried it would congest traffic in my neighborhood, but if anything, it’s brought life to it! The drive thru line is long enough that it doesn’t pile out into the road and it doesn’t actually cause any traffic holdups. I was worried it would be a nuisance and loud but it’s quiet and docile for as busy as they were opening day! They even put up a privacy wall to be courteous to the homes next to it. And has even caused some otherwise speedy drivers to slow down! I think it’s great to see the community growing and can’t wait to see what else comes to town. I think many people are afraid of different. But different is OKAY. I personally think it’s a great location for a company as notorious as DD. It allows for more small businesses to fill in the downtown area and to keep that “small town vibe” while still offering variety. Welcome to the...

I went there with a 99 cent coupon for a medium coffee. I got to the window and the guy wanted over a dollar from me with the coupon. He called the manager over and she wanted to charge me 5 cents for tax. Nothing on the coupon said anything about paying tax. So I just left. Then I called to speak to the manager because I read my other coupon just to make sure it didn't say I had to pay tax and it did not. I said are you the manager and the girl hesitated... after a long uncomfortable silence, she hung up. So I called back and they did not answer. I wouldn't go there again if they gave me free coffee for a year. Brand new business and this is how they treat their customers right out of the gate. McDonald's is right across the street. There coffee is...