Burger King — Restaurant in Georgia

I usually don’t leave reviews, but my experience today was frustrating and embarrassing enough that I felt I needed to say something. I placed and paid for a mobile order through the Burger King app. When I arrived to pick it up, I let them know I was there, and they began preparing the order.

Thankfully, I checked the bag before leaving, only to realize they had forgotten the fish sandwich I already paid for. I politely pointed it out, and an older employee asked someone in the back to make it. That should have been the end of the issue.

However, a larger woman with a ponytail came from the back and insisted on seeing my receipt. Fine, I showed it. She confirmed I did in fact order the fish sandwich—but rather than simply apologizing and fixing the mistake, she proceeded to unpack all of my food, pulling out every sandwich and essentially quizzing me on what I had ordered. This was done in front of other customers, and I honestly felt like I was being interrogated, as if I were trying to scam them.

As a person of color, it was hard not to feel like I was being treated differently, like I couldn’t possibly afford what I had already paid for. It was humiliating and anxiety-inducing, and I shouldn’t have to defend myself just to receive what I already purchased.

This experience left a bad taste in my mouth—literally and figuratively. Burger King, please do better with customer service and train your staff to handle situations like this with more respect...

This is my second visit to this location. I placed an order for my wife and myself. When I received my drink cup I went to the drink counter. I poured ice and then noticed a brown/black substance on the plastic reservoir. My first thought was mold. I immediately dumped the ice and used the other one. In retrospect I should have gotten another cup. Meanwhile as I was sitting down my wife was heading back to the counter to return cold mozzarella sticks. The kind, older Hispanic woman brought out a new package. They were hot, as should original package have been. She ate one then gave me 3. Then she showed me what I thought was a growth in the marinara cup. She stated that it was hair, that would not have been hers(wrong color/texture) I’m bald so it couldn’t have been mine. As we’re leaving, not desiring any kind of fallout, just bringing this gross experience to the attention of the management, she encountered a younger Hispanic female actually insinuated that my wife was lying, (we don’t have anyone working here with that type of hair). We departed, never to return again. If you zoom out, you can clearly see the hair on the cheese stick, a thin, black silky sort of texture. There will be no law suit coming forth. But, this was definitely an...

In a time where everyone is under high stress, there's no need for rudeness. All we wanted was a meal. We didn't ask for attitude to come with it. I've been in the service industry for 17 yes as a server. I have had the rudest ppl and always was kind back even if it was hard to be. We got attitude because we asked for a cherry Coke and instead of simply saying we don't have freestyle they had someone else come on and rudely say tell us they don't have freestyle. We told them we had a coupon. Got to the window and went to show the coupon, the guy rolled his eyes at us. We asked if we were bothering them and he said no but we don't have freestyle coke. They all continued to complain about us on the other side of the window. Have kids with us too who asked why they were so rude. It was...