Chicken Salad Chick — Restaurant in Georgia

I've been a loyal customer at this location for quite some time and recommended it to friends and family. However, that may not continue to be the case based on my most recent experience. I had a coupon that expired on a holiday during which the store was not open their normal business hours. They were also closed the following day. When I called in to see if they would be willing to honor the coupon due to the fact that I was unable to use it or find any information on their website concerning holiday hours of operation, they refused. The manager said he could not go against corporate policy. It seems that extending a goodwill gesture to a loyal customer should be something that management can and should be able to accommodate under special circumstances; especially since each location is privately owned and operated. I have found this to be the case with most successful businesses. They understand that keeping customers happy keeps them coming back and more than compensates for any loss of revenue due to the use of a coupon. It's generally a win-win situation for both the customer and the business. It's disappointing when the red tape of corporate policy wins out over good...

If you love chicken salad (and I do!) this spot is a must try. The history of the franchise is really cool. Started by women and to my eyes completely run by women as well! The staff is incredibly friendly and courteous. The amount of variety from traditional chicken salad, to spicy, savory, even fruity, is staggering and definitely warrants multiple trips. I prefer more of a shredded chicken style to their “pressed and scoop” style but that’s merely a preference. The flavors are great and the prices are reasonable as well....

I can not say enough great things about this Chicken Salad Chick! I look forward to going to eat here after playing tennis in the heat like I would a gourmet restaurant... always have a great experience and the chicken salad is crave-able! I mix and match different kinds every time I order, but I think the Old South is my favorite! Thank you for doing such a great job and maintaining such a great Chicken Salad Chick restaurant for me to go to! So...