Culver’s — Restaurant in Georgia

11/02, 11/04, 11/05 and 11/07/2023. We are very upset with them again, (3 miles away) and are back at Whataburger (8 miles). When the owner or the silver hair lady are not there the place is a disaster. It is bad enough when they are there because the Culver's plain is so Unorganized with No Focus on Training or hiring competent staff that has not been heavily petted. We ask for No Salt on the Patties and the front end Seems Intimidated to point it out to the line cooks. They Won't. 4 trips / meals. Two to three pounds of extra fluid weight the next morning each time. Why! Salt. Salt kills the effectiveness of fluid pills for people in Heart Failure. Also dangerous for the millions with High Blood Pressure or Cardio Issues. You have to TRUST the Franchise is Trustworthy or go Elsewhere. The line cooks are Always Too Busy Jabbering to pay attention to the orders. The front end is too busy looking back behind the finished order station and bump dancing. The Allergy No Bun order arrives with a bun, again. When I went back to order a custard I stood there 15 minutes in line. The brand new front end girl needed help but couldn't get the dancers to stop long enough to acknowledge her. I watched the guy in front of me yell at those three girls and the newest girl: Hey, I'm at the counter here. I'm your customer. Another customer I had overheard 10 minutes earlier ask for a fork. The girl that was supposed to bring it to her was too busy bump dancing. It is obvious the front end girls average about 30 minutes register training and are thrown to work. HIGHLY Unorganized franchise with almost Zero training tools. So unlike Whataburger which are HIGHLY Organized. At Whataburger, When you say: No Salt or Allergy the front end person STOPS, goes to the line cook with the order number, points out the flag on the screen and says aloud, No Salt or No Bun, then comes back up front. Training. When you get your food the wrappers or fry boxes are labeled with stickers that say: No Salt, No Bun, Extra Pickles, Extra Onions, Allergy, etc. A sticker for everything. If the sticker is not there it was not done. I watch Whataburger staff go to a table and watch training videos. The same at Chick FIL A. NOT A CULVER'S, The Fake it and hope you stay open chain. Wendy's and McDonald's above us have so many "No Salt" customers that they Only add Salt when specifically requested. They have sea salt packs. Our health cannot afford a food place we cannot trust. $18.85, $20.44, $14.92, $11.52. Receipt $: AAAXQLUWAGAH, AAAXQLU2AGCG, AAAXQLU4ACE6, AAAXGLUBACFD. Yes, we are going to your ,com and your FB Page. Our health is Too important to TRUST...

I have never given a business a 1 Star before, because usually if something is less-then-average, I can find something else that makes up for it. On top of that, even if I have a poor experience, I never write the place off entirely until I have a chance to come back a second time.

My experience with this place was so beyond horrible that I have no problem bypassing my "norm" and just writing it off now.

The service at this restaurant is LITERALLY the worst I have ever experienced at any restaurant I have ever been to. I am not exaggerating.

We arrive the place is busy. We place an order, get the number they give us, find a table, and sit down to wait for them to bring our food.

30 minutes later, nothing. We see 4 full families come in, sit down, get their food, eat, and leave. I go up to talk to someone, and they say "yeah we're really busy. How long have you been waiting?" I tell them 30 minutes and they say "oh well it should be coming soon!"

10 minutes later, nothing. I go up and ask again.

"Well what number do you have?"

I tell them.

They check with the packer, who says "I never got that order."

So they write down my order again. "We'll get it to you asap"

15 minutes later, I've now seen 10 families cycle through. My Little girl is starving and my baby had since woken up from his now ~1 hour nap

My wife goes up, and they hand her the food, no comment, no apology, nothing.

We get back to the table. They got our order wrong. My wife goes back up to ask for gravy for her mashed potatoes. "Oh we don't have any."

She asks why they would not tell us that when we ordered.

The guy rolls his eyes and says "I'll go check with the cook"

He then brings us gravy. They had it, he just couldn't be bothered to get it.

We get back to the table. I'm fuming at this point. I'm holding the baby so my wife can eat and trying to get my girl to eat too.

Finally my wife finishes and takes the baby. I open my food.

They got my food wrong too.

I don't care. I make my own burger better with my own onion rings and the BBQ sauce from my daughter's chicken.

You know, because making your own meal even moderately acceptable is the entire reason you pay someone else to do it at a restaurant.

Food was absolutely average. Nothing notable at all.

The best part about my visit? On my way out the door, hauling the baby's car seat and my Little girl past employees annoyed that I was getting in their way, a customer stopped to hold the door for me. Thanks dude!

I like restaurants. I like to like restaurants.

I will never be coming back to this...

Admittedly 1st visit to this restaurant or any Culver's, so didn't know what to expect. What I did think was we would walk in, be seated similarly to a Steak and Shake, or maybe a Johnny Rocket, but a little more like a cross between a diner/burger/ sandwich place. After all they serve pot roast and green beans.

I had looked at the menu online, so I knew I wanted the Wisconsin burger melt on sourdough bread, just as described online. My wife the fried cod sandwich.

First walked in and there's a crowd in front of the counter trying to figure out the menu board. So, do not go to this place expecting table service. This is a fast food restaurant pure and simple.

Ordered, paid and got a number to put on the table. I will say the food came fast, but had no condiments at all. My wife wanted malt vinegar, fork/knife and mayo. Me, mayo and mustard. So I find the self serve station for that sort stuff, but they only put out lots and lots of ketchup. Basically nothing else. Not even plastic dinnerware.

We flag down the high school age runner and ask for the above items. Poor kid tells us he'll get it even though he doesn't know what malt vinegar is, but will ask. He comes back with everything but the vinegar. My wife who is no shrinking violet inquires if he even asked, to which he said "no". At least he was honest. She tells him she'll ask herself, and of course any fried fish place has it.

Finally we got to eat! What a riculous hassle. Even Burger King puts what you want on your sandwich.

As for a final statement on the food: the Melt was ok, but served on Rye, not Sourdough as advertised. I happen to really, really dislike rye bread, so didn't enjoy it at all. Maybe they have the other bread, but didn't ask my preference when I ordered.

I wasn't going to try sort it out at this point. I was pretty irked since most days I only eat one meal - dinner. My one meal!! (I usually eat a LOT healthier meal, but once a week we get lazy and do something questionable like going somewhere like this). Guess I deserve what I paid for...thus this rant.

Cod sandwich, not good and didn't get eaten. My wife said Captain Ds much better.

Onion rings were pretty good. So if you like onion rings this might be your place.

Last thought: I have to believe the ice cream or frozen custard are the stars at Culver's. But I don't eat those items often. Won't be back. Hope this helps someone from wasting time and money....or who loves ice cream and would...