Dunkin' — Restaurant in Georgia

I usually frequent this Dunkin' Donuts as it is right next to my house and I do not think I will return after today. I ordered in advance on my way to work and stood there for 20 minutes, looking at my order sitting off to the side and nobody would hand it to me even after I told them three times that I had accidentally listed it under the drive-thru. The cashier was rude, and whoever was bringing the orders to the pick up line completely ignored me speaking to him-- the cashier tried to write it off as he was the cook and didn't understand, but whether you're a cook or not it is common decency to at least acknowledge somebody's existence, even if it is telling them "that is not my responsibility". My order was placed at 7:13, I arrived at the location and saw that it was ready at 7:16. I left the parking lot at 7:39 without my food. Everyone in the restaurant ignored me and kept looking down like they didn't want to look me in the eye when I gestured that I needed help. I worked in customer service and I understand how it feels to be overwhelmed and busy, but the rudeness and absolute refusal to acknowledge me at all was ridiculous. I have to figure out how to cancel the mobile order now, but if I can't, at least I can use the points at a different Dunkin'...

The staff is always very friendly and attentive. I use my DD app, and it’s great! I absolutely love the coffee and donuts. My very favorite donut ever is: DD glazed, cream filled (with white cream) donuts!! They are the best donuts in the world!! And I love the new items they’ve been trying recently. They also have THE BEST coffee...period!!

And if you’re a good employee, they notice. They also like to promote from within. My son-in-law started there as a cashier there in high school. After he graduated, they gave him his own store as Manager. He was so good at fixing troubled stores, they began sending him to all of the troubled stores, to get them fixed and making money again. Then he finally got his own store. It was the top store in the area...always. Then they promoted to District Mgr. Then Recently, the operations manager quit,so they promoted him to Operations Manager. I guess within 8 years, he went from cashier to Operations Manager. They take care of their employees! So, nothing but respect for Dunkin’ here!! I will always promote them, but I’ll also let them know if they have problems! I feel very strongly about this, if I’m going to call and gripe about any company... I should also let them know when they’re doing something...

UPDATE MAY 8th

Still the same nasty manager

STILL MESSING UP ORDERS EVERY TIME Only gave it 2 stars, because there is about 2 good workers out of 6-7 that work there.

I go this location often, and about 70 percent of the time there is a problem.

I ordered a breakfast wrap that was $2.19. They said they ran out of tortillas. They couldn’t put it on bread, because it costs more. That’s fine. INSTEAD the guy offered me 3 donuts instead. I said I’m fine I’d rather just have my money back. He had an attitude.

3 donuts cost 4.77. Instead of just giving my wrap on bread (because it costs more) he offered 3 donuts instead that COSTED EVEN MORE. No common sense. Why have an attitude, because I don’t want donuts in replace of a breakfast wrap with eggs and meat??

The manager’s attitude is the worst. Thats exactly why the regular employees don’t know how to act.

There are only two employees with good customer service. The male with dreads and light eyes. And another lady, I’ll catch her name and update this review.

Please don’t let them mess up your order. They will have an...