Dunkin' — Restaurant in Georgia

This location tried to harm my pregnant girlfriend and our unborn child. Don't go here, go to the one on Canton Road, or really any location other than this one.

She had ordered a decaf latte (which is within the safe amount of caffeine for a pregnant woman and the baby), the girl a the window tries to give her one with regular caffeine (which is above the safe amount of caffeine for a pregnant woman and her baby). The girl at the window then tries to tell my GF that is what she ordered,. to which my gf replies "no, I'm pregnant, I always order decaf". Then that little piece of trash at the window rolls her eyes, and goes away for a moment. She hands my GF the supposedly right item. While leaving, the latte gets tested, and it tastes stronger than one with regular caffeine, as if someone had put in EXTRA espresso (which is even further above safe levels for a pregnant woman and her baby). My GF then went to a different location (the aforementioned one on Canton Rd), where she explained what happened, and they went above and beyond to take care of her, and she got the decaf latte she had originally ordered at this garbage location.

So as I started, this location actively tried to harm my pregnant girlfriend and our unborn child. Don't go here, go to any other location, the one on Canton Road is MUCH better.

We will be telling everyone we know to not go here, and to go to the one on...

Recognizing that it is Christmas today and we completely get that staff was shorthanded... the service was still substantially lacking.

When we walked in there was one ahead at the counter and one ahead in the drive through. The sightline layout in this Dunkin' is horrible and after a couple minutes I was not sure if the counter person had seen us, so I moved closer to where he was serving the person ahead of us.

He quickly acknowledged our presence and said it would be just a minute. As I mentioned, I completely understood. When he was done with the person ahead of us, he completed the order for the person in the drive through.

Instead of taking our order, he chose to take the order of the next car in the drive through. To be clear, he had not taken their order before we had walked in. So we were bumped. I was pissed and walked out making certain he understood why. He did ask us to wait (another) a minute, but at that point how was I to know that didn't mean he would help another drive through customer before us again?

I left. I live 15 minutes away. I'll make my cup at home. Perhaps next time, I'll try the Dunkin' on Towne Lake Parkway instead. Perhaps not. Doesn't matter.

So food was probably ok. After all 'it's a Dunkin''. Service completely sucks - regardless of short staffing. And store layout is not the best...

I came with my son on Sat, Feb10th in the afternoon. The young girl at the counter was very rude. She told me my total was $6.18 for a seasonal latte (I knew there was a $1 up charge for oat milk) after I told her that I had a $2 off rewards. I told her that price seemed too high and asked if she had applied the rewards. She did not respond but typed it in the register and came back with the amount of $3.18. I was still confused about how my price dropped $3 with a $2 reward but she again did not respond. She completed my order then took the lady’s order behind me. I waited awhile for my latte. The cashier made the lady’s hot drink who was behind me first and handed it to her while she then had to wait for her food. The cashier finally made my drink and very quietly mumbled under her breath what drink/order it was and I could not hear what she said while standing right in front of the pickup counter. She did not even look in my direction while shoving my drink to the front of the counter. I asked if there was whipped cream on it which she responded that’s $0.25. She again did not answer my question nor ask if I wanted whipped cream. She immediately turned her back to me and started working on something else. Normally the customer service is good here but she needs some extra training because her attitude...