Dunkin' — Restaurant in Georgia

every single time i’ve come here there’s been some sort of awkwardness or odd experience. but let’s just talk about what happened 20 minutes ago. my partner came to the drive thru and we tried to order two $6 meal deals and that’s all. about 4 times during us trying to order this, the man taking our order would all of a sudden begin talking to other people like his coworkers bossing them around annoyed about giving the customer their order and the window and saying something about their coworker trying to give the customer the wrong order. he repeated my coffee order wrong 4 times in a row and didn’t confirm with me that it was what i said then told us the total and to come forward. he said the total was $19 and some change. two $6 meal deals wouldn’t equal $19… the person in front of us looked like they’d been there a while and was most likely the customer they were speaking among themselves about. after waiting for 10min we knew it wasn’t worth waiting because i had such a strong feeling that my order was going to be completely wrong. i used to work here. i know that when someone says medium iced coffee with caramel cream and sugar that it’s not hard to comprehend. that’s the most ordered drink they have. anyways, we had the person behind us in the drive thru reverse their car for us so we could drive away. this location is so close to where i live but now i don’t want to go back because i feel like it’s such a waste of time. and this was just today’s experience. if i said anything about the other times this would be much longer and i don’t feel like...

I came in through the drive-through here and asked one of the employees if they offered chocolate covered cake donuts with white cream filling.They told me yes. I asked for three of those to be included in my dozen of donuts. When I got home, there were three powdered donuts with chocolate frosting instead of the ones I asked for. I tried to call the location three times but no one answered so I called the franchise in Hiram. I spoke with a manager named Autumn who told me that she would call them and let them know that I would be coming back to get the donuts that I ordered. I told her due to my busy morning schedule I may not be going that same day and she said that was fine. I go there yesterday around 5 o’clock to pick up the donuts and a young girl by the name of Hailey was at the window. I told her the situation, and she looked at me as if I was crazy. She told me she had no idea what I was talking about as if I was lying, that managers aren’t there in the evenings, they are understaffed and the donuts that I needed were sold out. She did nothing that a good customer service representative would do. She didn’t ask me if I wanted different donuts. She didn’t ask to take down my name. I had to ask her to do that and when I did she pulled out her cell phone and typed something in it. She didn’t offer to call the other location that I had spoken with. She started getting smart with me, and as I drove off, she said, “oh you’re real adorable”. Companies need to stop hiring disrespectful young employees. They’re so desperate these days they...

Holly is a terrible manager and needs to be demoted and retrained on etiquette and customer service. If it's one thing I've learned in life, its not to piss off people who deal with your food. I'm not sure why I deserved her attitude for asking politely for my order to be corrected. Mobile order, 25ct munchkins, all glaze. I received glazed and powder. I returned it to the girl at the window, and she asked Holly for guidance. Instead of remaking it, Holly told the girls to remove the powder donuts and replace them with the missing glaze. Got the box back and of course there is still powder all over the donuts. I asked for them to remake it and Holly tells me all the donuts have a little powder. Untrue and what I received, was not a little powder. This is not my first time ordering munchkins. She also informs me that they will have to throw it away. Not sure how that's my problem when my order was submitted correctly and they messed it up. After she slammed her hands on the counter, she told me to pull up and she would bring out. I refused to pull up because of past experiences where I ended up having to go inside and retrieve my order that was supposed to be delivered to me. I did not want to risk the wait since I had my child in the back seat and it was raining. So I drove off verbally telling them to keep the money and the donuts. So now HOLLY doesn't have to throw them away. You're welcome. I won't be back. She has anger issues and I don't trust people like her to...