KFC — Restaurant in Georgia

This has to be the worst KFC in Atlanta...Real Talk! I've enjoyed KFC for over 40 years. I NEVER had such a horrible experience with a restaurant ON ALL LEVELS of Customer Service, Food Quality, Value/Cost, communication, and general satisfaction in my entire life. I've worked in food service management for years, so when I say this place is concerning it's an understatement. I mean look at the reviews prior to mine, this seems to be an ongoing issue with this store. I'm shocked that corporate PepsiCo who owns the logo for KFC would allow this to exist. Yet here I am unfortunately, telling my story as well. I placed a 12pc dinner order of mixed original chicken with 3 sides. The GrubHub driver calls me from the store stating he is being told the order isn't ready after it had been placed a solid 30-45 min or more prior to his arrival. The driver states he is being told that the order is missing 4 of the original pieces that could be substituted for crispy instead if that's okay with me. I ok'd the adjustment thinking that the only difference would be a couple of crispy mixed chicken pieces received instead of all being original mixed pieces (3breasts 3thighs 3wings & 3legs). Once the order was delivered, I opened the bag to only see 2 crispy thighs that were dried out like they'd been sitting around so long that the crispy crust had crumbled off of them. The rest of the bucket was filled with original legs that were so over cooked some were literally black and uneatable. I wouldn't feed it to my dog let alone expect a paying customer to eat it. I immediately contacted the store and spoke with the manager who said his name was Kendal. His excuse was he wasn't in the store when the order was done, so there was nothing he could do and referred me to Grub hub for a refund. Grub hud apologized and declined to provide me a refund and referred me back to the store. As for reaching anyone at the store or KFC customer service willing to resolve the issue since my initial call, I have not even got an email from anyone on the management level after providing both my number and email. NO acceptance, No accountability, No urgency to provide an acceptable resolution. Even after I told the KFC customer service number (800 225-5532), Grub Hub had refused to refund my money, because they are saying they only delivered the food, not prepare it. We'll to make a long story even longer. It's been over a week, and I have yet to get any response from KFC on why my $45 order that totaled $60 after Grubhub delivery fees, has not be re-delivered or money refunded. So, I've decided to be super detailed in this review to make a point to anyone who reads this review. Imagine you just spent $60 bucks just before the game to have KFC delivered and what you get handed to you turns out to be 10 uneatable legs and 2 dried out thighs in a bucket. What would you do? Oddly enough every time I have ever gone to this KFC, it's like the store is being run by people who have NO business being in the food service industry. That's saying a lot considering this is a fast food joint. I suspect it's a poorly run store because the workers are poorly trained under paid and the shift manager if there is one, is doing the work of 3 other people. While everyone else does just enough to get by to collect a check it seems. Yet even that is not an excuse for the level of quality I received from this store, which is unacceptable. This particular store on Memorial Dr. in Stone Mtn makes you wonder, if this level of incompetency exists all the way up to management, with no accountability for actions for NOT providing basic food service. What else are they not doing that actually is impacting customers health when eating food...

I haven't had KFCs fried chicken in years. Today I made an exception, but it wasn't without some angst. Although the chicken was good, it took over 2 hours to get it and sit down to enjoy my meal. First trip, I went through the drive-thru, placed my order, had it repeated back to me, drove forward and paid $9.70. (The receipt printer wasn't working, so I wasn't given a receipt.) After sitting at the window for about 10 minutes, I was asked to pull around and told my order would be brought out to me. I waited about another 20 minutes. In retrospect, I SHOULD'VE checked my order before leaving. When I got home, I had a thigh and a leg instead of a breast and a leg. I don't eat thighs!!! Second trip, I drove back to the location to have the order replaced. The person who originally waited on me was leaving. (I said nothing to her because it wouldn't have been kind.) I finally get served after waiting in line inside with first order in hand. I explained the situation, stating I simply wanted my order corrected/replaced. Since I didn't want the first order, I was told I could just toss it in the trash behind me. I did. I waited for about another 30 minutes, returning to the counter to ask how much longer. I was nearly given someone else's order in this process. There was one saving grace! There was a young man who was there who seemed quite pleased to be working. Whether he had taken someone's order or not, he was trying to make sure folks were being served. He had a pleasing disposition, and his co-workers could learn from him. Unfortunately, in my haste/anger I didn't get his name. I voiced my concern about poor service, but his part in serving me was calming. (He wasn't even the one who took the re-order!) I hope they do something to improve service/wait times! (I...

I placed my order in Drive thru in which I was told my order may take 20 minutes.I agreed and tender payment using my credit card.After waiting approximately 30 minutes I proceeded to the lobby to inquire about my order.The store seemed to be in disarray with customers complaining about various issues and only limited interactions from the staff.Approximately 45 minutes later a young lady came to the desk in which I inquired about my order.She was rude and didn't seem to care and proceeded to the back where I heard arguing and bickering so after 15 minutes passed I requested to speak to a manager but to no avail.Finally I asked her again for a manager where I was greeted rather unpleasantly by a young man with no name tag.At this point I requested a full refund in which he stated that it is KFC policy not to tender refunds but he abruptly but rudely stated I'm about to work on your order right now.I decline and asked for his name where he refused to give it then I ask for his district manager information where he refused that as well but he did give me the KFC help desk number where I waited another 15 minutes to speak with an extremely nice gentleman who transferred me to a customer service agent.Ive since contacted customer service 3 times but haven't received any correspondence.I was given a case number 02119403 and I also sent an email through KFC.com.As of present they have not returned my money or contacted me in regards of the worst treatment I have ever received from any restaurant.I AM Disabled and I hope no one else receives treatment like this.Do not pay upfront for a product you may not receive in a timely fashion at this location.l left and went to Popeyes where I received my order in 2 minutes and it...