Papa Johns Pizza — Restaurant in Georgia

THEY APPROACHED MY SIX YEAR OLD CHILD AND HANDED HIM PIZZA THAT WAS NOT OURS!!!!! My son walked out our front door and I was standing in the living room coming out behind him. Not two minutes passed and next thing I know my son is handing me pizza saying “a man came in our yard and handed this to me” like WHAT !!! This is a CHILD ! And the pizza box was HOT ! They had the wrong address, it was for my neighbors (I did the right thing and walked it down to my neighbors). I called the location to let them know that their driver was apparently not checking addresses and handing food to legit CHILDREN and not adults and they put me on hold for 20 min. Once someone picked up, they literally sat the phone on the counter and went about their business talking and giggling for 5 min. saying nothing while I continuously said “hello, can anyone hear me” then the line goes BACK on hold for another 10 min. THEN HANGS UP !!!! I called corporate to file a formal complaint. This is 100% unacceptable. We don’t order from this location anyways bc they have horrible reviews and complaints on the manager. Now I see why first hand. Take your business elsewhere bc they clearly do not think this situation is serious and let their drivers do whatever they please. Wish I could leave negative stars.

*Edit to add: I just sat on hold another 17 min., no answer, line hung up. Currently calling again. So now I’ve been at it over 45 min and still cannot get anyone to answer the phone.— adding again that my last phone call no one answered for another 9 min and the line hung up. This location is TRASH and so are the...

So friday mar 29 about 315 pm, i arrive to pick up an online order. I approach counter and a female employee asks what i need, already has a pissy attitude as soon as i walk in the door. I say i placed an order online about 25 minutes ago and am here to pick it up. We have been ordering on the app for years. First time since we moved here. No one in store, only one order on rack. Mine. I give her my name. She checks the order and says simply we dont have it, then stares at me like im stupid. I show her the confirmation email, turns out it was under my wifes name. Question: you have one order, person arrives to pick up order. Instead of trying to figure it out, just say...we dont have it, again in a pissed off tone and attitude. I mean, really. Im not perfect but a little common sense goes a long way. Work with me papa johns, ive been your customer for...

I ordered a pizza an hour and a half before the website said delivered. I live in a apartment so naturally I put the apartment letter (we don’t have numbers). The pizza was never delivered to my apartment. When my boyfriend called the store they did not answer the first five calls then decided to answer on the sixth call. My boyfriend started off politely asking where order was and the woman who answered the phone stated that they didn’t have a proper address and that they called our phone twice (the address is clearly on the account and they never called us). my boyfriend was slightly irritated and the lady had the BIGGEST attitude. When my boyfriend asked for the manager she rudely said that she was the manager. He then asked who her boss was and she hung up. That was the WORST customer service I have EVER received. I will not be ordering from...