Planet Smoothie — Restaurant in Georgia

On 1/21/22, I called the PS store located in the Publix shopping plaza to confirm the hours of operations and was informed by a female the store would close at 8:00 PM. I arrived at 7:39 PM only to be met with the rudest attitude by a heavy-set female. As I was checking out, I asked if I could input my phone number for the rewards program. She said "we are closing". Not sure what that had to do with me inputting my phone number, however, I mentioned that the hours on the door indicates closure is 8:00 PM. She said "they told us to close early tonight because business is slow". Who is they? She then proceeded to lock the door at 7:40 PM. I did not bother to mention to her that it was me that called a few minutes earlier to confirm the closure time. Business was not slow. There were five customers in the store sitting down enjoying their smoothies when I arrived.

At any rate, a guy made my smoothie. As I was leaving at 7:45 PM, two new customers arrived, but she told them the store was closed and did not serve them. One of the guys yelled out "it is not 8:00 yet". She closed the door with bad attitude energy and the guys left at that point.

Who does she think she is exactly? Why did she refuse revenue? Does she not value her job? Does she not realize that she signed up to work at PS and is required to provide good customer service?

Bottom line, my experience with her was terrible and very disturbing. I can't make this up and will never visit the store again. Hopefully the owner will read this review and take action...

Update: I used to be a regular customer of this location but they have now officially lost my business!! I came in this morning on 9/10 to get a smoothie. I paid and chose the "email receipt" option. The cashier then argued me down that the transaction didn't go through because a receipt did not print from the register. I logged into my online banking to show her that the transaction went through. I even got the receipt in my email as well. She still refused to give me my smoothie!!! I ended up leaving and having to call my bank to dispute the transaction. HOW FRUSTRATING!!!

Oh my gosh!I! I felt so bad for the poor girl who was the only person in there working this morning. She had a lot of customers coming in and out as well as call-in orders and she was working the register and busting out those smoothies like nobody's business!! Lol. I mean she was really killing it!!! She told me her name was Brianna and I told her I would write a review because she did so great despite having to fight through a major...

This Planet Smoothie has the worst customer service out of the other Planet Soothies I've been to. Some of them don't even know how to make Smoothies even when there reading off the chart they seem to still get it wrong. I come in and they see me standing at the counter and they continue to keep working like I'm not standing there to place my order , and to add to the bad service they are moving so slow , how long does it take to make a smoothie , you're not making food. I hope the owner makes some changes soon or She will lose a lot of business and...