The Home Depot — Local services in Lawrenceville

I went to garden department today, I was looking for sand and one guy was working at the department, his name is Anthony and his position was assistant super. I asked him " Do you have sand? " he said " are you looking for play sand? ", I didn't know that play sand can use for garden, I was looking for garden sand, that's why I stand at gardendepartment, anyway I sais " Yes " and I was thinking there might be sand inside garden department, so I asked him again " Do you have any sand inside garden department? " he said gruffly " No ". I went aisle 17 to pick up sand as he directed and I picked up sand which is " Play sand " wrote on but It looked so soft to me, anyway I put that in my cart and went back to garden department to buy more soil. When I went back to garden department I felt like there might be some sand here, so I was looking around inside and I found sand inside garden department. I was thinking when I asked him " do you have any sand inside garden department? " and he said clearly and gruffly " No " When I asked him if there is sand inside garden department, he should direct me the place where sand is inside garden department, he just said gruffly " No" and don't want to be bothered. I found him and said " sand is here, why you didn't tell me that? ", he came to me and said to be upset " sir, I told you It is play sand and you said yes " and when I say " I was asking you is there sand" like this, he just waved his hands impolitly and said "never mind" And went back to where he was doing All I did is standing with vacant eyes after he left. I was so shoak with his bad attitude, when I complain it, he could say " sorry, I didn't know if there is sand inside garden department or not, I will beware next time" Is this right way to treat customers? What a waving hands impolitly and say " never mind"? His title is assistant super. I want to ask him like " are you training new employee like way you did to...

I visited Home Depot this evening to purchase cleaning supplies for my business, and self-checkout was the only option available. As I approached the register, I noticed an employee standing nearby who seemed to be monitoring my transaction closely.

After scanning more than 15 items and completing my $141.00 purchase, the employee approached me and pointed out that I hadn’t scanned a $4.09 bottle of Odoban spray. I genuinely thought I had scanned all my items, so I handed her my receipt to double-check. She confirmed the item was missing—and based on how quickly she identified the exact product, it felt like she had already noticed the oversight but chose to wait until after I had completed the transaction to say something.

I then scanned and paid for the item, but the entire interaction left me feeling uncomfortable and embarrassed—as though I was being accused of intentionally trying to steal a $4 item after spending nearly $150.

If employees are going to monitor self-checkout so closely, it would be more effective and respectful to have them assist with larger orders or keep at least one traditional register open. Waiting until after a transaction is complete to call out a missed item, especially in such a pointed way, isn't the best customer experience.

Had it not been late and if I didn’t urgently need the supplies for my store, I would’ve requested a refund for my entire purchase. Unfortunately, this experience has left a negative impression, and I don’t plan to return...

dropped the ball on what should have been a simple van rental. I reserved a van online, showed up on time yesterday, and was immediately met with delays and disorganization that wasted my time and ruined the entire experience.

The check-in process was so slow and chaotic that my original reservation expired while I was standing at the counter. Instead of correcting that, the clerk started a completely new rental under someone else’s name. I wasn’t informed. I wasn’t asked. No one said a word.

I returned the van today—only to find out, for the first time, that the rental was never even in my name. I was told this at drop-off, and I was stunned. I asked the clerk how that could happen, and her response? “You should’ve looked at the contract.” Are you kidding me? First, the contract doesn’t even show the customer’s name clearly. Second, it’s your job to make sure the rental is under the right name,not mine.

To make things worse, I had explicitly asked the clerk yesterday to match the new rental to the same terms as my original one: a two-day rental, returning today at 7 PM. She didn’t. The return time was set incorrectly, and I was overcharged.

And let’s talk about the van itself. After they fumbled to find “my” reservatio,which of course they couldn’t find because it was under the wrong name they finally located a vehicle. But when I went to get in, it was full of trash. They had to send someone back out to deal with that too, wasting even...