Wendy's — Restaurant in Georgia

My family and I ordered food a little less than 30 minutes before closing time. We waited in line in the rain for a long time before we even got our food. When we got our food, we discovered it was cold and the frosties were runny! Since they were already closing, I called regarding the order another day. The manager I spoke to told me since I did not call the night of the order that they could only replace the frosties "per company policy". I had my receipt still. It didn't matter. She said "The frosties were runny because we shut off our ice cream machines 30 minutes before closing in order to speed up cleaning". If that is the case, they shouldn't serve runny ice cream to anyone. They should tell customers the ice cream machine is down 30 minutes before closing each night so they know not to order it. I feel that it is unprofessional to treat the customer as if they did something wrong when truly your staff made the mistake of serving cold food and runny ice cream. My family and I will not be returning to the Chickamauga, GA...

Wendys in Chickamauga has been one of our favorites until our recent experience with one of the managers. My husband ordered a plain triple, after checking our food at the window we were given a loaded single. I showed the cashier and she brings back her manager. Her attitude was insanely ridiculous over something that could've been easily fixed. They took the sandwich back and scrapped off the toppings, added two patties. I knew this because ketchup etc was still on the bun. Meanwhile the manager continued to hassle us at the window. She complained that fixing the issue she would have to refund our money and then make us pay again, even though my receipt in hand showed I had already paid for a plain triple. It was very clear after speaking with her for several minutes she was on some type of drug. I've heard multiple people experiencing similar issues. We won't...

Today started out not too good for me. I had a vet appointment with my dog at 9:20am. I decided to stop at Wendy’s to get some breakfast. Upon arrival I checked on my dog and she had a huge accident! The kind lady, Allie helped me so much!!!! She brought me paper towels, 3 large warm waters and gloves!!!!! After I cleaned my dog up I decided to order some food! The food was so good! I got the chocolate frostycinno, potato wedges and a breakfast baconator! Allie also took my order and gave me the food! She was by far one of the most compassionate and friendly people I have meet this year! Thank you Allie!!! I appreciate your kindness more than you know! ...