Willy's Mexicana Grill — Restaurant in Georgia

I've been eating at this restaurant fairly regularly since it has opened and I've never had any problems until today. The man that waited on me (he was African American with light skin, and somewhat overweight and probably in his twenties.) I am NOT providing this description because I am a racist or trying to be rude. I am merely providing a description because I failed to notice his name. He asked what ingredients I wanted in my bowl. When we moved past the hot items onto the cold items, salad, cucumbers, cheese etc he casually takes his cell phone out of his pocket- this is WHILE HE IS STILL WAITING ON ME. The last ingredient I asked for was cheese. He picks up the cheese with his gloved HAND AND PUTS IT IN MY BOWL! He also laid his cell phone right on the counter where the food is prepared for customers. At this point I'm blown away by what I just saw. The guy that waited on me steps behind the cashier along with 3 or 4 other employees. The cashier asks what kind of bowl I have. Before I answer I ask her who the manager is. She turns around and points to a thin Hispanic male. He steps forward to ask what I need. The guy that waited on me is still standing right there also. I look right at him and said I'm sorry to bust you, but you had your cell phone out and you picked up the cheese with your gloved hand. His response was that I touched my phone with my other hand. REALLY?! HE ACTUALLY THINKS THAT'S A LEGITIMATELY ACCEPTABLE REASON?? I told the manager that he laid the phone on the food preparation area also, and that cell phones should NOT EVEN BE ALLOWED IN FOOD PREP AREAS. If you need to check your phone, go to the break room and then wash your hands when you are done. While the manager did make me a new bowl and did not charge me for it, this reflects on him also. I'm sure this is not the first time this has happened with this employee. Why am I making a big deal? If you've ever had food poisoning, then you know why. I've had food poisoning several times and it is the WORST thing ever!! Cell phones are touched regularly and covered with germs. The owner of this location needs to retrain all the employees on safe food handling. If I was a county inspector doing an inspection today, I feel confident there would be several issues found. I won't be eating at this location again...

I'd give this place 10 Stars if I could. I love the Southwest Chicken Salad. Its my go to fast food 2-3 times a week. The food is fresh, the portions are generous and the chicken tastes great/flavored well. I've been to several Willy's all around (Kennesaw, Atlanta, Norcross) but this one is def my favorite. The location is much larger/open than most Willy's restaurants, the staff is super friendly and they are always cleaning. The place is extremely clean.. major plus. I cannot believe I did not notice this location sooner. To think I was wasting my time /money at Moe's where the food is horrible (chicken taste like rubber) compared to WIlly's and don't get me started on Chipolte. I'll never understand the hype there. They are cheapo w/ the portions and make you pay for chips .. Willy's is where its at. Will continue to be my go...

Cannot believe how bad service has gone down here. This is one on hwy 120 mear 316. My wife and i have been here many many times. Toda ty was our last. My wife ordered large cheese dip and large chips. We got. Large cup 2\3 full and medium bag of chips or large b bag half fullmy wife told the young girl this is not right my wife said she would pay for extra chips and dip. The girll said that was all she could do.iam ij a wheel chair so i cannot go in when it is pouring rain. Rest assured this is our last trip there. Send someone in there they do not know and ask for what we got and juat see what happens. Poor poor training. For sure. We still have $20 gift card left. We will find someone to give it to with this warning.. We loved Willys for a long time. Just go check out the service. This happened at 1400 hours. 2:00 p.m. on Thursday,...