Topgolf Germantown — Restaurant in Germantown

We had an hour and a half wait which wasn't a big deal because we sat out on the patio and had some food and ordered a drink. The waitress outside was great. Once our bay became available we carried our tab up to where we were playing, that's when things went down hill. For one the server upstairs wasn't very helpful to start, didn't really explain much except entered our names in the system, but didnt explain the games at all so we had to figure that ourselves, but it gets a lot worse. We put in an order to start with some drinks and some more food and it took awhile. The server finally comes back with our drinks and reminds us that last call is at 9:30, sure no problem since it wasn't even 9pm. Due to the time it took to bring the first round of drinks we tried to put in another order halfway through because by the time they came out we'd be finished. The server told us that was not allowed and that we have to be finished first. So we hurried up and finished so we could order another round. This is when the server is starting to become very rude and began treating us like kids, even though she's about half our age. She tells us that whatever drinks we order all must be gone by 10:30 or else they will take them. Now first off, if the wait time on drinks orders wasn't so long I'd be more understanding and if the message was delivered in a more professional way rather than having a teenager scold us for everything we were doing. So we order one more bucket of beers and a mixed drink for my girlfriend. The other girl with us decided she also wanted a drink afterwards so I went to the bar and grabbed one for her. Our server once again came over just to scold us because she thought my girlfriend went and ordered an extra drink after she told her that wasn't allowed, without even realizing that wasn't hers. At 10:30 my friend and I still had three beers in the bucket and we didnt want them to throw it away and we certainly didnt want to start chugging beers so we put them aside. Sure enough they threw them out, and the funny part is we were still charged for them and they were not deducted. The straw that broke the camel's back was when we had 2 minutes left and my friend took out 3 balls instead of one just in case the time ran out. Was it against the rules, maybe but what's the harm from that by taking an extra 10 seconds to hit an extra ball? Well the girl had her eyes on it of course and came over while time was still on the clock to interrupt us and put the balls back because that wasn't allowed. The bill came out to be over $300 and my girlfriend ignored this girl and went straight to the bar to speak with a manager. Funny part was this was one of the same girls that came over trying to take my girlfriend's drink from her so I took it and drank it since I'm not letting them force me to throw away at least a $10 drink, but that girl as at least somewhat professional. Long story short if you want to relax and hit a few at the driving range late at night with some friends, go somewhere else. You're spending triple on a few fancy features and a bunch of teenagers nagging at you because they're managers didnt train them how to be more professional. The only pleasant experience was the server downstairs, and I wish we could've stayed in her area. Then maybe we would have been more susceptible to the new covid rules, but when you have someone treating you like a child and making it worse by being difficult with orders that also take a long time it's hard to work with them when they obviously dont want to work with you. And I actually watched to see if the other bay groups on either side of us were treated this way, it's very interesting that they weren't also being harrassed and both were eating and drinking as well. They obviously didn't like us and that's ok, because I doubt we'll go back. Take your business elsewhere, have more fun and save a ton of money.

P.S. Follow me @a_head_in_food on Instagram to see some of the best food from all over and also straight out...

After golfing with a couple of friends at Top Golf and becoming familiar with the benefits that's provided, I made the decision to also sign up for their Platinum membership. But on the first day of signing up as a member I've had a very bizarre encounter with the manager and staff.

-One of the reasons I signed up was to use the 1st floor for the days I go there by myself to use it as a driving range. I was told only Platinum ELITE members were allowed to use that floor. All my friends who have been Platinum members here have been using that floor for years without the ELITE membership without any issue. But im not one to argue so I accept and move on.

-I bring my own tee because the one they have there is no different from hitting the driver off the floor, manager walks over and tells me im not allowed to use my own tee. Didn't want to make a fuss so I remove the tee.

-The manager has an employee stand behind me for 25-30 mins watching to make sure im not using my own tee. I'm very uncomfortable but I made the trip out and decided to just stick around and continue to golf with my irons and forget about using my driver.

-Manager walks over and says, "I dont know why you're here, this booth is reserved". Usually when there's a reserved booth there is a window on the screen that clearly indicates the booth is reserved for a company party etc. On this particular booth there was no indication of that whatsoever. The employee that the manager had watching over me for 25-30 minutes chimed in and said to her that the booth light was green and that there was nothing on the screen that indicated this particular booth was reserved. After that, I finally decided to leave. But it almost seems like I didn't even have much of a choice.

It was obvious I was not welcome or she was releasing some stress onto me. Whatever the reason, I made the decision to cancel my Platinum membership here.

After a conversation with a friend of mine, he also agreed something was very wrong and stated his Platinum membership most definitely gave him access to the benefits that I was denied today. In regards to the tee, he also mentioned that he has never had any staff or manager give him any grief in regards to it during his time at Top Golf.

Be aware, it seems the rules are different for different people depending on who's on the clock. It's a shame but sort of relieved I got to see the ugly side of the staff early on in my membership so I have...

I went there with ny family on June 15th to celebrate my birthday and father's day with my family and father. My father is going to be 80 yrs old this year and he just had a total knee replacement surgery 3 months prior. My Ssister booked this event and put her down payment way in advance as we have booked in the past. We thought we were getting a dock with a couch for my father to sit on as we had always had in the past.

When we got there right on time the guest services person sat us at a very high table that my father had issues getting in and getting out of. We asked about the couch and was told that we should have specificly requested this ( we did not know because we never needed to do this request in the past and the booking agent never asked according to my sister)

I made the guest service person and manager very aware . They brought a low regular table for him to use and a low chair from the restaurant for him to sit in. He looked very embarrassed and uncomfortable and looked unintended in our group because we were sitting up high and he was sitting so low.

He felt sooo awkward sitting lowthat he climbed up in the high chair to sit with us then had issues with pain and needed help getting down.

Very embarrassing. We were given a free drink for the in convenience and for my birthday " wow" very nice considering my sister paid over 600 dollars for 2 docs of playing and eating there " wow" Either the staff did not care or felt they could not do anything because not much followup was given after that by them

It was hard to enjoy my birthday and celebrate father's day with my dad. We decided that day to invest in topgolf but maybe next year we will go fishing much safer, less awkwardness and maybe we will feel a little more accomodated and valued in the end than this experience.

I was praying and worried my dad was going to fall out that chair trying his best not to feel out of place on his day.

It was a hard birthday for ne.

Not much more to say other than please have better options and accommodations for folks who are older and still want to golf and have a good time like everyone else please don't be discriminating witj low tables and not enough couches to support them.

Love and Light Very sad...