Bahama Buck's - Gilbert (S Higley Road) — Restaurant in Gilbert

Update to my update:

Dear manager, Just got back from this location and bought two huge avalanche snowcones. Again asked for extra syrup because I’m often disappointed when I get home and half way down it’s missing syrup in the middle. Tonight at 7:45 pm I went and came home to divide it up among hungry happy kids and lo and behold it’s the worst snow cone to date. Half way down not only was the middle missing syrup but the entire bottom half had zero syrup. ZERO!! And who wants to trudge back to have them add more. Pure snow. So frustrating and disappointing. Please for the love of treats train your staff on how to put syrup in the larger snowcones. Or fill up half way and do syrup and then fill up the rest of the way. There has to be a good system so I can get an actual snow-cone with syrup. I’m mad that I have to find another cold treat because I can’t keep coming back and having poor service and poor product

Sincerely someone who wants to keep coming but is slowly losing their want to come because there is no flavor to eat.

Second update: just got home again and half way down no syrup. GET IT RIGHT! Figure out measurements and use the same ones every time. You literally have one job and it’s not hard

First update: We love bahama bucks but the last 10 times there is very little syrup and we are always having to go home and add more. I don’t understand how it’s not a measurement they can get right but we are constantly...

I’ve been to this Bahama Buck’s location many times and have never had an issue—until today. This review is based solely on my most recent experience.

I went through the drive-thru and purchased two bottles of syrup. When I got to the window, they almost charged me for the wrong order. Not a huge deal, mistakes happen.

A different employee came out and handed me the two bottles of syrup and nearly let me drive off without paying. After clarifying and completing the transaction, I drove away—only to notice one of the bottles was spilled everywhere.

I pulled over and discovered the cap hadn’t been screwed on at all. The cap was completely off and at the bottom of the bag. The syrup had completely soaked into my car seat cushions, staining them blue. Not only is my car now a sticky mess, but I’ve lost half of what I paid for.

I understand the service industry can be hectic, but this visit felt rushed and careless: I was nearly charged for the wrong order They almost forgot to have me pay One of the syrup bottles wasn’t sealed properly, resulting in a mess and lost product

I’ll be honest—this was far from my best experience at Bahama Buck’s. I hope this feedback helps improve the process for...

My family LOVES Bahama Bucks Shaved Ice but this location frustrates me to no end. We recently went 3 nights in a row. Night one, all 3 of ours were plain ice half way through. Called and they offered to give us 3 new ones the next night. Great! Night 2 they were awesome because we went in the store and asked for extra syrup. The picture is from night 3. 20+ minutes in the drive thru with just one car ahead of us. My husband ordered blue raspberry and tutti fruity. He had never had tutti fruity before so we thought maybe it was white. We asked for extra syrup again. Got home and started eating them and realized they forgot tutti fruity entirely on half of the one pictured and the other one we ordered was again white ice half way down. The kids in there need supervision and work rules. They are sooooo slow and, while they are nice, they need direction. I called again. While I appreciate the offer to make them again for us, I just want to pay for it to be made right the first time. I’m not sure we will be going back until they get their employees better trained on taking care of the customer and on making the...