MOD Pizza — Restaurant in Gilbert

First time here for a school fundraiser. 7 of us got pizza. The service was fast and pizza done fairly fast too. I did have an issue with my pizza (metal pieces on my pizza crust, I realized after I ate almost a whole slice). I took it up and the gentleman that worked there could see it as well and took it behind the counter and showed it to several other people working. The said they were sorry and would make me a new pizza. I asked the gentleman if he wanted me to tell him what was on my pizza and he said no we got it. Took a few minutes to get my new pizza. The remade pizza was burndt and very crunchy, and was missing some of the stuff on my original pizza had on it ( like the garlic butter around the edge of the pizza and tomatoes) While I was waiting one of the young woman who worked there brought over 2 pizza coupons for next time and told me, " That the mesh things they put the pizza on sometimes flake off pieces". I appreciate the attempt to make it better but I am not sure I would go back again. Pictures show 1st pizza was full pizza,...

Recently I ordered a small custom pizza at your Warner and Cooper Roads facility. Your pizzeria was not busy during the late hours.

Everything went very smoothly while I was ordering when your staff asked, "Your name is Owen, is that correct?"

Since I hadn't been in your restruant for more than 6 months, I was astonished that Ayiannah remembered me, and my name! I mentioned this to Ammon when picking up my order. He said that he remembered me too! Again, I was amazed!

I have no good reason why I haven't been in your restaurant for so long, and I was not a very frequent guest. But these two, remembering me, will certainly make me return often and tell my friends.

Since my last order I noticed the prices have gone up; like most everything and everywhere.

While waiting I noticed how well those two staff interacted with each other. While working together, they had lots of smiles and laughs!

You and us (the public) are lucky to have those two staff providing us great service.

The...

Ugh it wasn’t so much the pizza but the employees. They were just kids being actually rude and had personalities like rocks. It seemed it was an inconvenience for us to be there. It seemed as we were an inconvenience. Was not feeling like they cared. We were in there Thursday night. I became I little concerned when we walked in and there was no other patrons at 5:30 PM on a Thursday night. The employees had absolute attitude. Sorry I ever walked in there. Never again. They are going out of business if the owner doesn’t do a better job of hiring. It seemed like the monkeys are running the circus. It was recommended by my coworkers. There are 2 places within a mile I will be going to that have customer service as a priority. These employees were just rude. I absolutely regret giving even a 10% tip but I always tip. Please revamp your hiring here as your restaurant will not live up to Gilbert’s expectations. I am sorry but...