Nekter Juice Bar — Restaurant in Gilbert

The manager on shift on 12/13/23 around 11 AM was very rude and provided no solution. I placed an order on this date at 11:02 AM with a pickup time of 11:17 AM. When I hit confirm, I noticed it was the wrong location and hit cancel in the app. The app advised me to call the store. Which I did; the first call was at 11:04 AM. There was no answer; it rang and rang. No answer. I hung up and called back right. It rang several times before someone answered. I told the young lady I had ordered at the wrong location and needed a refund. She said the order was complete. I asked her for a refund, and she said she couldn't because the order had been completed. I advised that I called immediately, and there was no answer. She said they were busy making orders. That is understandable, but I can't help the app that didn't allow cancellations within the app, or they didn't answer the phone when I followed the instructions given by the app. I asked for a mgr. She said she was the mgr. I asked for someone above her. She said there were plenty of people above her and that if I wanted a number, to find it because that's what she would have to do. Disgusting. Who speaks to customers in this manner? I patronize Nekter often, maybe not this location but others. The fact she refunded to assist but argued with me for 4 minutes. In that time, she could have given me a contact number for resolution or a refund. I want a refund as I followed the instructions...

I placed an order for a 4:54pm pickup yesterday. We got there after 5pm and they were closed! Nobody told me that they close at 5pm!!! Other Nekter locations are open until 7pm, so I didn't check. I expected that they at least call me to let me know that!

So I called this store earlier today and ask about my order since they were already closed when I got there yesterday. The lady that I spoke to said that I have to call Nekter corporate because any orders that were not picked-up before close are thrown out. I understand that they had to do this. But knowing that my pickup time is 6 mins before they close and nobody called and let me know, is unacceptable! I essentially paid $38.56 for nothing!!!!

They should have not accepted any orders with pickup time that's less than 15 or 30mins from their closing time. This is not acceptable! Or at least inform the customer that they are closing within a few minutes of the pickup time!!!!

This store just lost a...

We stopped by Nekter and tried the Tropical Cooler smoothies — and wow, they were incredible! Super refreshing, perfectly blended, and packed with tropical flavor. Honestly, it felt more like a full meal than just a smoothie — satisfying without being heavy.

The ingredients tasted fresh and natural, and there was no overpowering sweetness, which we really appreciated. It’s clear they care about quality here. The staff was friendly and efficient, and the place had a clean, modern vibe that made for a relaxing visit.

Definitely coming back — the Tropical Cooler alone is...