Thai Chili 2go — Restaurant in Gilbert

Food is great, staff is sweet, service takes way too long!!! Beware before ordering online or driving to dine in....

We ordered online for pick up and before we ordered it said pickup in 20 min (6:22pm). Then after we ordered it said 35 minutes (7:07pm) but I got there @ 7pm and waited longer as it was ready by 7:15 min (48 min)! Then they forget to give me my 2 orders of dumplings and I didn't notice until I got home! My husband wasn't happy and I'm super pregnant so nether was I. I had to drive all the way back to to get them. Didn't eat until and hour and ten minutes later. Everyone walking in was not happy as they too were experiencing long wait times on pickup. People were being turned away that came in to eat due to having to wait 30 plus minutes for fast food.

Not sure why they had two cashier's. They didn't need it! They need more cooks. This isn't the first time the wait is long but not this long! One of the cashier's was more concerned about something on her face (zit?) than welcoming or assisting the customers that came in. Someone walked up and she saw them and didn't acknowledge them. The rest of the staff was friendly, felt bad they had to deal with this hot mess. The blonde cashier had a wonderful attitude and didn't let it bring the environment down.

Management needs to make some major changes. This is no way to operate. I can't imagine how stressful it is on the staff. Their food is so good. We'd eat here more often if it wasn't for the inconvenience.

Advice to owner or staff: when you forget to give someone their food be a little more apologetic. Especially if they have to drive all the way back, after waiting longer wait times... offer free drinks or appetizer. Maybe even refund them what you forgot for the major inconvenience.

Love their food... But will go somewhere else if the wait is this long in future.

Tip to customers: Call ahead before placing an order online or even...

Got two splinters in my tongue from gallangal root in their Penang Curry! I was excited to see this restaurant open in our neighborhood and when we got a coupon we decided to try it. Unfortunately after a few bites, I wound up with two very painful splinters in my tongue, which looked like cactus needles. After I dug them out, with tears in my eyes, I showed the manager and she immediately said "oh, those are from the galangal root that we use." She apologized profusely and then said she wanted to make it right, but instead of offering me some alternate dish with noodles or something, she made me another curry. The one I ordered first was mild, but the one they gave me to replace it was extra spicy. I was honestly too afraid to eat it because my tongue was painful, burning and swollen. I contacted customer service via email, but they never responded. I feel lucky that these thorns didn't get stuck in my throat or esophagus and that I didn't have to go to the doctor or Hospital. We won't be returning. Everything was overpriced anyway and skimpy...

I work for a company that is in the same parking lot. First time at this particular location. Very uncomfortable about the table shoved so close to the door to where i a thin built person can barely stand. I managed it though. I stopped in cause i havent had dinner yet. I ran in was greeted by the blonde girl at the register. After i placed my order. I had to wait outside cause i ordered to go. Again first time at this place. That was not very good cause dine in restuarant allow social distancing with their space. This restuarant i could not wait for my food inside air conditioning i literally had to sit outside in 100+ degree weather. It was only for 15 minutes but my thing is i am going to come back. I am not going to order online cause i like what i order as fresh as possible. Make the sitting area social distant so customers that do walk in to order dont have to wait outside. What if an elderly person that has never eaten at this place has to wait outside in 100+ degree heat? I say reevaluate shoving the tables all the way up...