Orient Sushi & Grill — Restaurant in Gilbert

I’ve been a loyal customer of Orient Sushi Grille for the last 15 years. This place has been more than a restaurant to me—it's where I’ve celebrated anniversaries, birthdays, and countless special moments. My partner and I have been here so often that our picture is literally on the wall. I’ve always raved about the quality of the food and the consistent experience—until now.

Last Saturday, I came in with my 9-year-old daughter for a mommy-daughter sushi date. We were kindly greeted by the host and seated near the front of the restaurant. I decided to go with the all-you-can-eat sushi while my daughter ordered ramen.

Our server—an older Asian woman whom I believe is the wife of the owner and someone I’ve seen many times over the years—approached our table and handed me the all-you-can-eat menu and a pencil. When I asked for a few minutes to make my selection, she immediately seemed irritated. She walked past our table multiple times, glaring at me as I tried to decide, and then suddenly snatched the paper from my hand. She rudely warned me that if I didn’t finish what I ordered, I would be charged extra. I calmly let her know I understood (at that point, I had only selected about 5 rolls and an appetizer). She continued repeating herself in a harsh tone and informed me that I would only be served a few rolls at a time. I agreed.

From there, the entire experience became something I honestly never imagined I’d endure at a place I once loved. As I ate, she stood no more than five feet away—watching me, glaring at me, and making my daughter and me feel extremely uncomfortable. It wasn't subtle or professional—it was targeted and downright hostile. After I finished the first round, she again reminded me not to waste food, clearly implying she didn’t believe I would finish what I ordered. I told her to go ahead and bring the rest. I made sure to eat every single piece, just as I always do.

Despite my attempts to remain kind and even “kill her with kindness,” the mood didn’t change. She whispered, pointed, stared, and hovered. This went on for the entire hour we were there. My daughter was visibly uncomfortable, and what was supposed to be a sweet little bonding moment turned into something stressful and upsetting.

The final straw—the part that truly broke me—was when we paid and began to leave. This woman stood at the host’s desk with her phone pointed directly at us, filming us as we left. My daughter noticed it first and asked, “Mommy, is she filming us?” I looked back, and sure enough, she had her phone out and was tracking us as we walked out the door.

After 15 years of loyalty, I honestly cannot believe I was treated this way—especially by someone who knows exactly how long I’ve supported this business. I may be a small woman, but I have a big appetite. I came to enjoy the meal I paid for, not to be harassed, judged, and surveilled.

I’m writing this review not out of spite, but out of sheer disappointment. I’ve loved this place for so long, and it breaks my heart that I can no longer recommend it or return with my family. The food was never the issue—it was the shocking and humiliating way we were treated that has forever changed my view of...

First, the food is good. I've ordered online for both pickup and delivery. The most recent purchase is why the 1-Star business just lost me as a customer. I ordered for pickup and paid online via their website the past weekend. I asked in my original online order comments if I could substitute spicy California in place of the spicy tuna that comes in the deluxe platter. Once I was home with my order, one of the male employees called me to inform that they accidentally gave me Sashimi Deluxe in place of what I ordered (Sushi Deluxe, same price item). That's where everything started going south.

He asked if I could bring back my order to get my Deluxe. I told him since it wasn't a fault of mine, please have the delivery guy bring the correct plate (I live within the 5-mi delivery range). I figure that only fair since I didn't get what I paid for. He begrudgingly accepted. Fast forward to today when I look at my debit card statement. There's no sign of the $41.13 of my original order. Instead, there's one charge of $38.97 and A SECOND CHARGE OF $4.31 which brings the total to $43.28. So I called to get it sorted out--after all it was a simple mistake. The first red flag was this: how could they legally reprocess my card without my approval AND WITHOUT MY KNOWLEDGE?! That's beyond shady business. No one called to let me know the charge would change or anything.

So they billed me as they saw fit. And as I called to ask for my charge to be credited back to my original bill of $41.13 (note I did not ask for a full refund, just to pay the original bill price). The "manager" I was transferred to was the same guy from Sunday. He recalled the situation and claims they charged an extra $2 to swap the spicy tuna roll. I call BS because there's no indication of an up charge anywhere. No one called me before making my order to get approval for the up charge. No one called to make me aware of the charge; I would have declined and just gone without the substitution.

Really Orient Sushi?! You want customers blasting you on social media over $2 after f-ing up the original order AND use my debit card number without my permission? Dishonor on you and your business. I won't go out of my way to support your business any longer. Oh, and I'm disputing the entire charge...

let me preface this with the fact that I have been a loyal customer for almost 6 years... until now

I had a party of 12 arrive at 6pm and the restaurant was fairly empty.

it took over 5 minutes for a server to greet us and another almost 5 minutes to receive our water.

There were no napkins, plates, or soy sauce dishes on the table. When another member of my party got up and asked the manager for some plates and napkins (due to the server not being around), she told him "yes yes yes we will get it, now go sit down"

I don't think anything needs to be said about the rudeness of that above quote.

Myself and a buddy both got the all you can eat. After ordering the sushi, it took approximately 35 minutes to get the first round. The server took the paper for us to write our next round down and it took almost 20 minutes to track down the paper.

While trying to write the second order down, the manager came over in a hurry and demanded to see our paper after telling us we had a rainbow roll (we told her we didn't order that). She continued to demand our paper until we handed it to her. She then hurried away. We handed the paper to the server with our second order and approximately 45 minutes after that, myself and my buddy had to ask what the status was. The server said he would check on it.

Approximately 20 minutes after that, another manager brought out my buddies two rolls and none of mine. The server asked us if everything was good. I informed him that I was missing my sushi rolls and gyoza and my buddies calamari.

They brought all of the checks out at this time (weird since I didn't even have all of my food yet, same for my buddy)

The server stated "it will be a very long time for the gyoza". I was shocked and asked why. He stated that the orders were very backed up. I told him forget it.

We finished our food and I wrote on the check that it was the worst service I've had in 6 years...

it's a shame because it used to be the best place to go. now the prices are hiked up and the service is way below par.

do yourself a favor and find another place.

hope this...